kill3rcombo KOG Terrible Customer Service California

Elsword Online is a South Korean based MMORPG that played globally with each version respective to their own country/region. Especially the North American version - has a rising amount of alarming issues while continuing to service beyond terrible service to its players.

I would like to start of with the unreasonable in game products they have to offer - as they are unjustly priced.

 

In addition, the payment services used such as Playspan are very misleading and poorly described as people are being robbed of using partial of the full amount of  the card

Next, I would like to point out customer bias - as to the KC team servicing mostly to those who spend heavily in their game. The rest are backrolled and eventually disregarded - which account of 90% of the player population.

The administration and moderating team are poorly trained in player moderation in game as well as social outlets such as Twitter, Facebook and forums to name a few.

The conflicts of interests are noticeable in staff - letting players know ahead of time of restricted content as well as playing favorites with players - going as far as banning a person for any reason if their favorite player requests to do so.

I suggest considering spending ANY amount of this game as service delivered is not reasonable to the products they offer at an ourageous price.

With wrongful account terminations as evidenced with weak justifications or no evidence from Customer Support,  KC fails to deliver enjoyable  content and fair moderation for it's customers to enjoy.