Complaint Review: Lazyboy Furniture Gallery - Riverside California
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- Lazyboy Furniture Gallery Magnolia Avenue Riverside, California U.S.A.
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- Category: Furniture & Furnishings
LazyBoy Furniture Gallery ripoff badly constructed furniture broken in 2.5 years, store will not replace or repair, or even sympathize Riverside California
*Consumer Comment: Why did you wait???
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I purchased a leather sofa from the LazyBoy Furniture Gallery in Riverside, CA, in November of 2001. I specifically asked about the quality of the foam and wooden construction and was assured that the arms were sufficiently padded so that the wouldn't be feel underneath and that the frame would last for years.
This is a stock sofa which they still have on the floor in their showrooms. It has "raw" cowhide for the leather and brass decorative rivets on the front of the arms and around the base.
Within months, the padding on the oversized arms had squashed flat and each of the two wooden slats can be felt. The wooden slat in the middle broke at the joint with the frame last week. The unwoven fabric undercovering deteriorated so that I finally turned the sofa over a few months ago and tore it off. The leather is worn to wrinkles in the cushions, but the cushions are one-sided and can't be turned.
I paid $1,395 plus tax and freight for this, and I'm ready to put it on the curb. When I went to the store manager, he basically said tough luck and gave me a card for an upholsterer. I'll never buy another LazyBoy of any kind again.
Jane
Corona, California
U.S.A.
This report was posted on Ripoff Report on 05/20/2004 10:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lazyboy-furniture-gallery/riverside-california-92882/lazyboy-furniture-gallery-ripoff-badly-constructed-furniture-broken-in-25-years-store-wi-92382. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Why did you wait???
AUTHOR: Michael - (U.S.A.)
SUBMITTED: Sunday, July 20, 2008
If I spend that kind of money on a nice sofa and the foam padding in the arms breaks down within months then why would you wait until it is 2 and 1/2 years old to report it? Also, the nonwoven material on the underside that you referred to, and is deteriorating, is the dust cover. They last forever unless something gets under there to tear it, usually a pet of some sort. I do not, nor have I ever worked for Lazyboy. I do know furniture. I can sympathize with most complaints on this site but yours makes no sense. No product is bullet proof. A nice sofa requires a certain amount of care. Don't be mad at a company because you bought and paid for quality but perhaps failed to care for it or at the very least, neglected to call them in a timely manner when it was appropriate.
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