Living Lean AKA Wu-Yi Source AKA EasyWeightlosstea Read the Find Print of this company. Unethical business practices Ontario California

Cecil,

Our company handles some aspects of customer service for some of the Living Lean programs.

Living Lean is a bonus program that would have accompanied an order that you may have placed for Tea. You had a free trial period, if you did not wish to continue the program you simply needed to contact Living Lean's customer service department and express a desire to cancel prior to the end of the trial period or anytime thereafter.

To address the number of complaints our company has online, please keep in mind that online complaints boards are open forums where anyone can say anything about whomever they please without any proof of their claim. We sell between 15,000 and 25,000 programs a week and we have been in business for over 8 years. We have had over 4,000,000 customers and the number of complaints that we have on online complaints boards are less than .05% of our customer base. Though the number of complaints we have is very low when compared to the number of customers we have or have had, there are still more than we would like. As you can see while you were reading the online complaints boards we take the time and spend the energy to locate those complaints and post a response describing the service that we offer and more importantly giving you the customer service number to contact to resolve your concerns. If you also notice we are one of the few companies that search out those complaints and leave a way to contact us to resolve your concerns, this alone should show that we care about our customers, all of them, even the ones that post negative and sometimes outright lies about our company on the internet without giving us the opportunity to resolve those concerns first.

If you are another customer needing to reach customer service for Living Lean it is
1 (866) 396 - 5711, they are available Monday - Friday 9 am - 9 pm Eastern Time.

If you call this number you should get a friendly helpful agent that will be happy to help you with your account.

If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at 435-773-1795 or email me at customerservice@cshelp.org I will be happy to address your concerns ASAP.

Sincerely,
Online Customer Support

Hello,

I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in
the future as we try to improve our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-8949. or visit our site http://www.wu-yisource.com/contactus.php and we will be happy to walk you through the entire cancellation process.

We appreciate your concerns.

Respectfully,

Hello,

I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in
the future as we try to improve our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-8949. or visit our site http://www.wu-yisource.com/contactus.php and we will be happy to walk you through the entire cancellation process.

We appreciate your concerns.

Respectfully,

Living Lean has credited my card the $19.95. I informed then that the only product I ordered was the Tea. Still waiting for the Wu-Yi Source to do the same.