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Report: #636680

Complaint Review: Local Splash - Internet

  • Submitted:
  • Updated:
  • Reported By: Mariola — Concord California United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Local Splash 17870 Newhope Street, Suite 104-167, Fountain Vall Internet United States of America

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I've been offered a  website design by LOCAL SPLASH company. They promised me a professional look of the website with all the written information and pictures I provided. Also , the website suppose to be on first page of google site. The person I spoke -Andre  told me that if I will not be satisfy I will get my money back. Two days later I called the customer service to find out if they received my email with all the information and pictures I emailed them .I was informed that everything will be include it in my website. After tree weeks they sent me very unprofessionally looking website without any of my information and pictures . Also , I couldn't find the website on the first google page .


I called Andre  but he never called me back.I spoke with another person named Brian who premised to fix the problem within tree days or I will get my money back.  I called him many times  . He also never return my phone call. Today they tried to charge my credit card again for another month. I called Local Splash  again and spoke with Kelly  - supervisor . He told me "that they will not give me a refund . This is a scam.

This report was posted on Ripoff Report on 09/01/2010 07:52 PM and is a permanent record located here: https://www.ripoffreport.com/reports/local-splash/internet/local-splash-unbeliveble-scam-internet-636680. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
2Consumer
0Employee/Owner

#3 Consumer Comment

yea! they grew by 2900% over 6 years, by KEEPING ALL OF OUR MONEY!

AUTHOR: Craigr - ()

POSTED: Tuesday, November 12, 2013

Maybe they did give some lucky company a refund, but not that I can find searching the web diligantly. Probably at least 99% of the time they keep all the money from our first 2 months of payments. The jist of their "gurantee" is what they call a "performance promise" - it's really a "failed performance compensation promise" at best. Here's it is verbatim:

PERFORMANCE PROMISE - Local Splash promises that WE WILL APPLY A CREDIT FOR YOUR NEXT MONTH OF BASIC SERVICE if, AFTER YOUR SECOND PAYMENT, your business is not on the first page of a major search engine using any of your ten desired Search Phrases in your local area (e.g. Attorney in Santa Rosa, plus nine other search phrases relevant to your business).

If you only pay for their packaged services and they offer you their "october 2013" deal, it will be $299 the first month, $199 the second month - and if your not found with ONE of the TEN local search terms on the 1st page of a MAJOR SEARCH ENGINE (not specifically google...) then they will not charge you for the third month.

So if they don't deliver YOUR OUT $498 dollars - minimum, if you bought any extras thats gone too. And if they can't deliver in the third month, you start paying again, or they "cut you off" if your lucky.

Now here's the REAL BAD SCENARIO that I see happening a lot, THEY MAY RUIN YOUR RANKINGS, and mess you up so bad you have to start your whole internet campaign over again with a new compny name, etc. I believe they should GLADLY OFFER TO AT LEAST REFUND YOUR MONEY, if your SERP has fallen below 50% of what it was when you started with them (after 60 days), especially now that they had 60 days of almost full control of your site and reputation. Then if we want to try their third "Free/applied credit" month they should offer that too.

This is how many corps get rich, screw the customer - and if they try to get their money back, bury them in court.

 

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#2 Author of original report

we don't trust "Local splash "

AUTHOR: Mariola - (United States of America)

POSTED: Thursday, September 15, 2011

Local Splash gain thair customers by misleading them.

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#1 UPDATE Employee

Local Splash is not a scam

AUTHOR: Local Splash - (United States of America)

POSTED: Thursday, September 15, 2011

Local Splash has been in business since 2004 and has over 10,000 satisfied clients. Local Splash was just recognized as the 84th fastest growing company in America by Inc. Magazine and we are rated as the #3 top seo company by topseo.com- a non biased rating rating service.

A company that has over 2900% revenue increase in a six year window- especially in today's economy can not achieve such milestones by being a scam or a rip off. 

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