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Report: #775446

Complaint Review: Lookup Ltd. - Internet

  • Submitted:
  • Updated:
  • Reported By: Mel — Ames Iowa United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Lookup Ltd. 9980 S. 300 W, Suite 200 Sandy Utah 84070 Internet United States of America

Lookup Ltd. Stated that I could get a free auto history, then requested a $1.00 fee, whcih in the fine print resulted in a near $19 monthly billing due to my not canceling the account that I inadvertently created Internet

*UPDATE Employee: LookUpLTD

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I WENT ON THE WEB TO RESEARCH THE  HISTORY OF A CAR I WAS CONSIDERING TO BUY. I FOUND AN OFFER FOR A FREE SEARCH. THEN LATER I FIND THAT THERE IS A $1.00 FEE, WHICH I THOUGHT REASONABLE. WHEN I RECEIVED MY CREDIT CARD BILL, THERE WAS BOTH THE $1.00 FEE PLUS A $18.95 BILLING. I RESEARCHED THE WEB AND FOUND OTHERS HAD BEEN SCAMMED ON THIS AND THAT THE $18.95 WAS A BILL THAT WOULD BE CHARGED MONTHLY UNLESS YOU CANCELED. THIS TYPE OF BAIT AND SWITCH IS VERY DECEPTIVE AND ONE MUST READ THE EXTENSIVE FINE PRINT TO LEARN THAT THE FREE SERVICE (ACTUALLY $1.00) IS FOR ONLY 5 DAYS AND UNLESS YOU CANCEL WITHIN THE 5 DAYS YOU WILL GET CHARGED$18.95 AND $18.95 FOR EVERY MONTH THEREAFTER UNTIL YOU CANCEL.
IF THIS IS A INDICATION OF THE ETHICS OF LOOKUP LTD WHICH THEY HAVE  LURE CUSTOMERS WITH A FREE  TRIAL, THEN A SMALL FEE AND THEN IN FINE PRINT HOOK THESE PEOPLE ON A MONTHLY BILLING
IF THEY DO NOT READ ALL THE FINE PRINT AFTER THE LABORIOUS JOURNEY THROUGH THEIR WEBSITE, THEN I WISH NEVER TO AGAIN TO HAVE ANYTHING TO DO WITH THEM.

This report was posted on Ripoff Report on 09/11/2011 11:43 AM and is a permanent record located here: https://www.ripoffreport.com/reports/lookup-ltd/internet/lookup-ltd-stated-that-i-could-get-a-free-auto-history-then-requested-a-100-fee-whci-775446. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

LookUpLTD

AUTHOR: Record Ltd. - (USA)

POSTED: Monday, September 12, 2011
Hello there,

I am the head of customer service for LookUpLTD.  Id first off like to apologize if you had a poor experience. I would like to clarify that we have a vast number of reports to provide to customers and we help thousands every day.

If for some reason a report was unavailable, although this is rare, it usually means there is some redundant information in the system. However, in order to achieve outstanding customer service which we pride ourselves on, we always offer refunds. An additional service we offer is for the customer to allow a 3 hour extensive search done by a member of our team in order to further investigate results.

Please reach out to me at recordltd@gmail.com, so I can personally handle this issue and ensure a refund. Please be sure to provide your full name and zip code so I can issue your refund with utmost efficiency.

I look forward to hearing from you,

Joanne Berger
Head of Customer Service
LookUpLTD.com
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