Lori Lins Ltd - lori lins - lori lins talent - lori lins modeling - LLL - lori lins limited - lori lins talent management - lori lins limited talent management - lori lins ltd talent management - Lori Lins Talent : Beware Milwaukee, Wisconsin

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Lori Lins Ltd. Talent Management

Thinking about using, or more importantly,
PAYING Lori Lins Ltd. to be your talent representation?

Please read this following exchange of
emails between myself and Lori herself - then decide if this is the company you
want "working" on your behalf!

I like the amazing dance she does by
highlighting her promptness in processing my credit card, but never really
addressing the amount of time it took to open the package in the first place.

I also like how my the agency not
returning my phone calls to inquire as to what was happening is justified as:
"I also have no doubt that the staff may have put other pending business
in front of your most pressing concerns. For that I do again apologize. But I
also now understand as well."

And the best comment of all is how I
should say "thank you" for the poor service that I am getting.

Again, read the emails and decide for
yourself!

And yes, Lori herself has given me her
explicit permission to publish the emails! [Since this involves my children, I have chosen to block my and their names] Email #1

From: Lori Lins [mailto:lori@lorilins.com ] 
Sent: Tuesday, August 25, 2009 5:16 PM 
Subject: [Child] and [Child]

Dear [Parent]

My staff reports that you would like a
ruling from me as to the status of your kids with our agency and the requested
refund of [Child]'s web payment. I wish I could have gotten to this sooner, but
my plate seems always overflowing and I generally do not have to get involved
in this type of correspondence.

I've gone to great lengths to research all
the details surrounding the upload of your children onto our site and this is
what I know to be true:

- On 10/13/08 we processed monies for [Child]
to be placed into our website advertising.
- The price was $150.00 per child.
- On 10/30/08 [Child] was active on the site.
- TEN photos were uploaded.
- On 4/27/09 a conversation was held with you and the offer was made to place [Child]
on our site as well, for FREE. (Five photos would be uploaded) You were asked
to submit professional photos via CD
- [Child]'s CD was received, however the envelope does not have a postmark on
it and the letter does not have a date on it. I can tell from our web paperwork
that it had to be late May or early June '09. " There were e-mails that I
found in the "junk" file that were addressed to Trent and to Jan, received at the
info@lorilins.com address. Neither received the e-mails.
- [Child] was actually uploaded to the site on 8-20-09.
- Each child is able to stay on the site one year from the date of the active
placement

Since [Child] was processed extremely
timely, and [Child] was FREE, I see no reason to refund any monies for [Child].
I have still honored our agreement to place [Child] on the site for FREE, and I
have made certain that [Child]'s new "missing teeth" photos are on
the site, but it would be extremely unfair to other talents if I were to refund
monies simply because a client has not chosen to hire the child as yet.
Marketing is a risk. A necessary risk to obtain work. I can tell that the office
has called numerous times with audition opportunities for the kids, and the
kids are indeed cute and personable. I see no reason why they will eventually
not receive an offer of work.

The decision remains yours to continue
marketing them. I regret that nothing has been forthcoming for them and wish
you the best of luck for continued success.

Sincerely,

Lori

Email #2

Sent: Wednesday, August 26, 2009 9:52
AM 
To: 'Lori Lins' Subject: 
RE: [Child] and [Child]

Lori,

I am not asking for a ruling, I am asking
for my money to be refunded.

You neglect in your details that it took
MONTHS to process [Child]'s photos to the website from when I sent them in. [Child]'s
photos were NOT processed "extremely timely." Likely the only timely
thing about your process was that you billed my credit card when you opened the
package.

You neglect that it took MONTHS for [Child]'s
pictures to be acknowledged and (you claim) posted (which I have not verified
as of yet).

You neglect the mention that of my
numerous calls to your agency, maybe one or two have ever been returned.

You neglect to mention that during the
MONTHS that [Child]'s pictures were sitting in your office, I had called
numerous times to verify they had been received, and was told "I'll find
out at our meeting today/tomorrow/whenever" and get back to you -- which
never happened.

You neglect to mention that over a MONTH
ago I was told someone (I was not told it was you at that time) would be
getting back to me to discuss refunding my money.

Your agency is not one that I want myself
or my kids to be affiliated with for a few reasons:

1. your office is clearly too disorganized
2. your office does not follow up in a professional and timely manner -- if you
treat your talent this way, I can't imagine your dealings with customers. 3.
your office does not live up to its word 4. seems to me that with the emails
not getting to where they are going, your office needs to fix its email
procedures -- both by checking your "junk" folder more often and when
people leave, having someone else check those "old" email accounts
for a while

You say it is unfair to refund my money
because [Child] has not gotten work. This is NOT way I want a refund.

I want a refund because of the reasons
stated above.

In dealing with Arlene Wilson/Ford/Aria,
and Jennifer's in the Milwaukee
area, I can assure you that the experience I am having with your company is NOT
the experience that I have had with these other agencies.

Please process the refund back to my
credit card and email that this has been done.

Thank you for taking time out of your busy
day to email me.

Email #3

From: Lori Lins [mailto:lori@lorilins.com ] 
Sent: Wednesday, August 26, 2009 10:31 AM 
Subject: RE: [Child] and [Child] [Parent],

While I appreciate your angst, I did
address the issues you state below and attempted to clearly, concisely,and
promptly respond to you.

- On 10/13/08 we processed monies for [Child]
to be placed into our website advertising. (as you indicated, we billed your
credit card "when we opened the package")
- On 10/30/08 [Child] was active on the site. (17 days from "opening the
package" to upload is indeed "extremely timely")

I will add that I am indeed a person of my
word, and as such CAN not refund the monies to you, as much as it would have
been much easier and less costly to me had I done so at the beginning of your
communications to my staff. Time is money and you indeed have taken everyone's
time to a very costly tune.

I apologize if you feel that our office is
not up to the standards you expect. Fortunately, 32 years of business and a
great deal of success has shown your feelings to be among the minority. Since
we hear the other side of many stories about our competitors as well, I have
also learned over the years to give people the benefit of the doubt as there is
always two sides to every story. Had my investigation of "your story"
proved anything other than the facts as stated below, I would have immediately
apologized and refunded the monies. However, the facts did not shake out that
way.

Once again, my apologies for any strife
our office might have caused you. It was never our intent.

Lori

Email #4

Sent: Wednesday, August 26, 2009 10:54
AM 
To: 'Lori Lins' 
Subject: RE: [Child] and [Child]

Lori,

Thanks for the email.

Wow.

I am a little shocked that you think
taking over a month to respond to me is prompt.

I am also a little shocked that you think
that it is okay for the packages to sit around for months (apparently)
unopened, and that is "timely" simply because you process the credit
card payment when you open the package. You of all people should understand
that pictures of kids at this age need to be used right away, rather than the
months that it took [Child] to get on your site from when I sent them in (ditto
for [Child]).

As for you and your "word" I
specifically said "office" -- and your office does not return calls
as promised. This is the first time I have dealt with you specifically. This is
NOT a personal attack on YOU.

And I am not sure how you (specifically
you) being a person of your "word" has any bearing on what has
happened before and thus affecting a refund or not?

You are correct, it would have been much
easier to refund the money previously, and I continue to hope that you and your
office will refund the money to me at this point.

As for your years of success, again, this
has no bearing on the facts that I have informed you of -- non returned calls,
major delays in getting photos to website, etc... In every business there are
times when mistakes are made, and they need to be dealt with on a case by case
basis -- not a "this customer is happy so you should be too." That
customer might have gotten calls back. That customer might have gotten their
pictures on the web in a timely fashion. We did not.

You refer to my "story" yet your
own "facts" indicate that [Child]'s photos sat around for around 3
months. You don't refer to any of the messages I left that were never returned.
You don't address the fact that [Child]'s photos sat for months around before
being "processed."

I truly hope that you will refund the
money. Please understand that while you may feel this is not the
"norm" for your business, this is what has happened in this specific
instance. This is all I have seen, and thus feel that a refund should be
provided.

Thank you again for your time, and I look
forward to getting a refund for my daughter.

Email #5

From: Lori Lins [mailto:lori@lorilins.com ] 
Sent: Wednesday, August 26, 2009 11:21 AM 
Subject: RE: [Child] and [Child] 

[Parent], 

One more e-mail, then I really must get
other business handled. According to our records, [Child] was not even mailed a
web sheet letter from our office until August of 2008. The record we have on
hand indicates that [Child]'s materials came in an envelope without a return
address, date or a postmark (we always log dates of receipt via the postmark),
so it was indeed entered into our system as having been received on October 13,
2008. 
If it had been lost in the mail or otherwise delayed I have no evidence of.
Since [Child]'s upload was being offered FREE, I see no reason to belabor his
circumstances. When someone gives me something FREE I simply say
"Thank-you". 
Based on the myriad of e-mails you and I have just exchanged, I have no doubt
that you may have called my office often and I also have no doubt that the
staff may have put other pending business in front of your most pressing
concerns. For that I do again apologize. But I also now understand as
well. 
Sorry, 
Lori