lovvbugg.com Lovvbugg.com delivers damaged product and will not return calls or offer refund. Catlett, Virginia

This old spurious report because of shipping damage just doesn't go away. It has been six years.  No photo evidence was ever produced to prove the claim. 

Follow the money! Site wants money to defend or remove. I spoke to this man. He wants me to give him money! And he wasn't the buyer. His daughter was receiving the item as a last-minute Christmas gift. UPS didn't get it from northern Virginia to south Texas until the 27th. Someone either sat on the box or they threw something heavy on the box. Shock damage does sometimes occur. We shipped lots of these large doll closets without problems.

If the man had produced photo evidence we could have been reimbursed for the damaged product by UPS and would have reshipped. If he had been nice we would have sent a replacement. But he was nasty. Why throw good money after bad? He didn't want the replacement. We believe he repaired the door hinges and his daughter enjoyed this item, and is now saving it as an heirloom for her daughter.

well it has been just over two weeks since we have last heard from Lovvbugg.com.  Keep in mind the last email we received from her was acknowledgement of receipt of a certified letter from my father in law (the customer).  In addition to stating that legalese in the letter does not scare her. She stated that we do not need to contact her, if she needs anything she would contact us.   I guess it does not matter if we need anything.  Also, she did say a claim had been filed with (I assume) UPS.  

Well guess what.  I have heard nothing of a claim from UPS.  I would assume they would want to inspect the package.  That is at my address.  

We have received no claim number or any evidence of a claim.  We have just been told not to contact her.

Not sure if this will get resolved or not.  So far no evidence that it will.  But apparently we, I mean my father in law the customer, and me the receiver of the package are the bad guys.

Per Lovvbugg. I claims has been filed with the shipping company and said she would issue a refund once the claim is settled. I know this only because she stated it in an email sent to me and my father in law. Also in that email was a request not to contact her again.

I will post the final resolution once received.

The following posting from "Betsy Lovvbugg" contains two outright lies:

UPS tracking shows item delivered by them on Dec. 23, 2010. There were zero emails from him or his father-in-law before January 17th. i will work with the original customer to work out this unfortunate instance of shipping damage.

Lie #1 - UPS tracking shows item delivered by them on Dec. 23, 2010

Below is a portion of the UPS tracking showing that the item was not delivered until Dec. 28, 2010:

Dear Customer,

This notice serves as proof of delivery for the shipment listed below.

Delivered On:

12/28/2010 12:19 P.M.

Delivered To:

SAN ANTONIO, TX, US

Left At:

Met Customer Girl

Sincerely,

UPS

Lie #2 - There were zero emails from him or his father-in-law before January 17th.

Below is my email to Lovvbugg dated January 3rd (I am the father-in-law):

Betsy:

I ordered 1 Furniture 3 Door Wardrobe Armoire fits American Girl from you for my granddaughter for Christmas. It was poorly packed and was damaged when received. My son-in-law, XXXXXXX, called you and left a voice mail asking you to call him about this problem. He has never received a return call from you. Please call XXXXX at XXX-XXX-XXXX so that this issue can be resolved.

My signature

My phone number

Betsy at Lovvbugg as been nothing but uncooperative in this matter. Her responses to me have been to call me a liar and to personally attack me because I posted on this site.

However, not once has she apologized for our inconvenience or the lack of service. Instead I get to hear how busy she has been and that I am not the customer. However, the package was delivered to my daughter at my address. If someone was going to ship it back...it would be me, the person who purchased this for my daughter lives 200 miles away..she knows this because I told her.

She says that I did not send pics until the 17th...That is true because that is when they were requested. She did not bother to respond to our correspondence of 12/28 and 1/3.

Also, per the UPS website the package was delivered at 12.28 at 12:09.

All we have asked for is resolution. All we have recieved are excuses and personal attacks.

By the way, I sent the pics from my cell phone she claims the files are too big. Finally, she flat out said that she refuses to deal with me because I am not her customer.

I would never do business with this so-called outfit. I have always been a supporter of family run business and will continue to be. Unfortunately, you have to deal with these every now and then. I just know to avoid this one.

I am the father-in-law who purchased the damaged product. Lovvbugg complains that they do not want to speak to my son-in-law, but rather to the person who purchased the product. That would be me!

I sent them an email on January 3rd with my son-in-law's contact information and asked them to call him (which they did not) since he received the damaged product. However, I also included my cell phone number, and obviously they had my email address, but they chose not tocontact me. I have also left voice mails which have not been returned.

I have been a CPA for over thirty years and I have never seen a customer treated this badly!

I have tried to work with this man even though he is NOT my customer! he did not send photos of the damage to me until after this report. and he filed his posting on the same day he wrote the threatening email to me.

UPS tracking shows item delivered by them on Dec. 23, 2010. There were zero emails from him or his father-in-law before January 17th. i will work with the original customer to work out this unfortunate instance of shipping damage.

This impossible person is a good example of why it is important to get things in writing--and exactly why i don't like phone calls.

betsy aka lovvbugg

After I sent the email to service@lovvbugg.com, I did get a response. She requested pictures which I have sent. I will update more once I know more.