Complaint Review: Lowes Extended Warranty - Internet Internet
- Lowes Extended Warranty Internet United States of America
- Phone:
- Web: www.lowes.com
- Category: Appliances
Lowes Extended Warranty Lowes Zero Communication and No Urgency for Claim Internet, Internet
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My refrigerator was not functioning and Lowe's Extended Warranty sent someone to service it on 07/21/11. The service man said he noted the problem and I would be hearing back from Lowes regarding their assessment since they could not repair it. Four days passed and I had yet to hear from Lowes. I contacted them and thats when they informed me that they had to send another company out to re-assess the issue with my refrigerator. The second service request occurred on 07/27/2011 and again the service man told me that they would send the information to Lowes. I immediately contacted Lowes to ensure that I would receive a phone call as soon as they would be notified what the issue was with it and how they were going to proceed with my claim. At this time, I informed them that I was due to move out of my apartment on 08/01/2011 and needed this resolved by then. I needed to know if I had to extend my lease in order to allow for delivery of parts to fix my fridge or if I could dispose of it if the warranty was going to replace it. Again, no phone call from Lowes following that communication.
On 07/29/2011, I called to follow up for the third time and they had received notification from the 2nd company but they had not determined any resolution. I reminded them of my move out date and was advised to keep my refrigerator until I heard back from them. I had to extend move out date till 08/19/2011 and pay $630.98 (pro-rated amount from 08/01-08/19). Meanwhile, I had already started paying rent at another location. On 08/10/2011, I called to follow up on the status of my claim and to my surprise, there was no resolution yet and they told me that someone would contact me the following day.
I have incurred many expenses as a result of not having a functional refrigerator (and freezer). Ive had to eat out every day since 07/21/2011 and am double paying rent just to house the refrigerator until told to dispose of it or move it to my new location for repair. This is unacceptable. Lowes has made zero attempts to contact me and has expressed no urgency to resolve or take action on the claim. I will never purchase an extended warranty from Lowes since they have caused a financial hardship on me and a great burden. I will be proactive and inform consumers of the lack of communication and urgency that they take when claims arise.
This report was posted on Ripoff Report on 08/10/2011 03:56 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lowes-extended-warranty/internet/lowes-extended-warranty-lowes-zero-communication-and-no-urgency-for-claim-internet-intern-763430. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Suggestion
Need outside pressure
AUTHOR: IntheKnow - (USA)
SUBMITTED: Thursday, August 11, 2011
IF your date of purchase was in 2010 or before, NEW is the company behind the scenes who issued the plan. They no longer do business with Lowes but are responsible for claims when they did do business. This means there are fewer people in the call center to handle calls. Neither Lowes corporate nor the store knows anything about the communications between NEW and the servicer they are paying. The major broadcast networks in LA have great consumer Action departments/reporters. Get their help. Copy Lowes corporate resolution with your email to the Action line - you'll get people to jump. Good luck.
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