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Report: #1372217

Complaint Review: Lumineer Cosmic Beauty Skin - St George Utah

  • Submitted:
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  • Reported By: Michael — Fort Worth Texas USA
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  • Lumineer Cosmic Beauty Skin 1812 W. Sunset Blvd Suite #1-112 St George, Utah USA

Lumineer Cosmic Beauty Skin United Karma LLCSolea Charismatic Skin smoothskinbooster.com Misleading advertising - putting true cost of sample in unnoticeable fine print. St George Utah

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 I ordered their product by phone from a TV advertisment which said Receive a free sample, just pay cost of shipping. I don't know if I was told that I would be enrolled in auto shipping but I knew that was the case. March 29, 2017 I ordered 2 products which were billed for the shipping separately but received only one email confirming the purchase. The told me later that what I agreed to was in the email. When I was charged $88.62 and $89.84 respectively for the 2 products on April 13th I called them on April 17th and told them I did not want any more of the product. I had to call twice and talk to Limineer person, then again a Solue person to cancel both products using the same phone number (press 1 for Limineer, 2 for Soleu (sp?). They told me that they could not refund me anything because I agreed to the terms in the email. I expected to have received the auto shipped product since I was billed for it. On May 9th, I called to tell them I had not received the product I had been billed for and was told that I cancelled before the auto ship took place. I told them I had been billed for it and was told that I was billed for the free sample. They said the product sample was not free unless I had called before 2 weeks ended. They said these terms were in the email I received, which I thought was just a shipping confirmation.

This report was posted on Ripoff Report on 05/09/2017 11:49 AM and is a permanent record located here: https://www.ripoffreport.com/reports/lumineer-cosmic-beauty-skin/st-george-utah-84770/lumineer-cosmic-beauty-skin-united-karma-llcsolea-charismatic-skin-smoothskinboostercom-1372217. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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