Complaint Review: Luna (ANNBLLA) Skincare - Clifton New Jersey
- Luna (ANNBLLA) Skincare 1412 Main Ave Clifton, New Jersey United States
- Phone: (973) 478-1009
- Web: www.wecareskincare.com; www.healthy...
- Category: Beauty Skincare
Luna (ANNBLLA) Skincare ANNBLLA Charged my credit care three times for skin creams I never received Clifton New Jersey
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I ordered a trial offer of Luna serum and cream off the internet for a total of $10.90 on 10/8/2017. I did not see any thing about auto shipping every month neither did I give them permission to save my credit card.
Same day 10/08/17 I received a thank you reply again no mention of auto ship and anything about try for 30 days or need to cancel after 30 days.
I received my December 2017 statement and noticed Luna skin care had charged my credit card 10/25/17 for $89.95, 10/27/17 another $87.25.
I immediately called 877-671-0074 and talked to an argumental rep arguing that I had 30 days to cancel and at the time I order the trial one, I gave them permission to charge my card for the auto shipment,
I continue to tell them I dd not receive additional creams from them. The person said yes, you receved them. I stated you need to credit my card for the $89.95 and the $87.25 and I do not want your products because the trial did not work for me.
The person said what if we give you 30% discount, I said no I don't want your product, what about 50%, I said no I don't want your product, what about 75%, I said no. I want you to cancel and credit my credit card for the charges for something I never received. The rep said yes you got the products and we will not credit you.
I checked online the next day and another charge for $89.95 dated 11/25/17. I disputed this charge with my credit card company. I made two additional attempts to get Luna skincare to credit my card for products I never received, When I called them same rude respond we not going to give you a credit for nothing. You dispute the charge on 11/25/17 and you lost your case.
I will not allow a company to charge me a total of $267.25 and sent nothing. I never received any of their products except the trial offer which I paid a total of $10.90. I feel stressed and humiliated that a company can charged you for something you did receive.
This report was posted on Ripoff Report on 12/21/2017 07:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/luna-annblla-skincare/clifton-new-jersey-07011/luna-annblla-skincare-annblla-charged-my-credit-care-three-times-for-skin-creams-i-neve-1418575. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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