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Report: #164438

Complaint Review: MCI - Atlanta Georgia

  • Submitted:
  • Updated:
  • Reported By: Boston Massachusetts
  • Author Confirmed What's this?
  • Why?
  • MCI PO Box 105271 Atlanta, Georgia U.S.A.

MCI Residential Service ripoff continued billing after account was cancelld Atlanta Georgia

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I paid in full the outstanding balance on my MCI account on 10/22/05 and cancelled the account, switching my business to Comcast.

MCI processed the cancellation on 10/23/05 and sent me an email confirming the cancellation.
I received a bill from MCI for further charges on 11/12/05.

I immediately emailed MCI to address the error.
I received a call from MCI at 8:27 a.m. on 11/13/05 during which the MCI representative acknowledge that MCI had made an error.

I have made multiple requests for confirmation in writing that this was MCI's error and that my account was paid in full on 10/23/05 when the cancellation was processed, but MCI has refused to stand by the affirmation given to me verbally by their representative.
I instructed MCI not to contact me again by telephone, but MCI has continued to harass me with repeated telephone messages.

Michael
Boston, Massachusetts
U.S.A.

This report was posted on Ripoff Report on 11/13/2005 02:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mci/atlanta-georgia-30348-5271/mci-residential-service-ripoff-continued-billing-after-account-was-cancelld-atlanta-georgi-164438. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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