MedicAlert Medic Alert Medic Alert can't find records when someone calls and sells defective product and won't offer repair or exchange Salida CA

I purchased a medicalert bracelet from The MedicAlert Foundation and from the first week it continually fell

off of my wrist due to a defective clasp.  I called and they not only would not make good on the bracelet

but it took them some 15 minutes to locate the account even though I gave them the number right off

of the bracelet. 

What would happen in an emergency?  I doubt if any emergency medical personal would

have the time to wait on the phone while they try to locate their records.  Folks this is exactly what they are

paid to do and they don't - quickly locate medical records they have on file. 

When I said I was not happy that they would not repair or replace the bracelet and would not renew the

service they offered to give me 15% off purchase of a new bracelet - something that is always offered

on their website to anybody! 

Very dissappointing.