Complaint Review: MFI My Family Ancestrys - Provo Utah
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- Author Not Confirmed
- MFI My Family Ancestrys 360 W 4800 N Provo, Utah U.S.A.
- Phone: 801-705-7000
- Web:
- Category: Internet Services
MFI My Family Ancestrys Refused to cancel my subscription Provo Utah
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In June 2003 an email request to cancel was responded to by a phone call from Ancestry. But, rather than accept my request to cancel the young lady offered 4 months free courtesy extension. Hesitant, I did accept noting that I still wouldn't have time to use it but if they wanted to extend, okay. Little did I realize that I would have to go through the whole process again at the end of the free extension period.
No reminder email arrived and, since I hadn't used the service (my whole reason for wanting to cancel in the first place), I wasn't expecting one. Now they charge my credit card for renewal of all kinds of services I tried to cancel months ago. Will they please cancel and refund? Not on your life.
A phone call request to cancel was answered by "read the terms of the contract you signed." I never signed anything. "We'll cancel you after the next year is up." I guess canceling my credit card is the only way to protect myself from further charges from Ancestry.
Barb
Gatlinburg, Tennessee
U.S.A.
This report was posted on Ripoff Report on 11/03/2003 08:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mfi-my-family-ancestrys/provo-utah-84604/mfi-my-family-ancestrys-refused-to-cancel-my-subscription-provo-utah-70908. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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