moissaniteco.com Firecut LLC BEWARE...especially if Canadian Kingston Internet

Hello,

Just to notify all, particularly fellow Canucks. This company is SUPER SKETCH. They do not provide phone number. Nor do they have real customer support (unless you count seemingly illiterate robots who cant recognize "FedEx" in convo). Our ring, paid IN FULL, plus with DUTY PAID, was not cleared and not shipped to us in Canada. Moissaniteco Customer support refused to assist, blamed all on everyone but themselves, and refused to provide a phone number. The product quality? who knows...its being held as a fully paid package with Customs, no thanks to Moissaniteco.com and FedEx. Incredibly disappointed and out close to 3K. STRONGLY DISCOURAGE purchasing from this company! Basically, we just lost three K. Disgraceful.