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Report: #458818

Complaint Review: Motor Cars Direct - Irvine California

  • Submitted:
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  • Reported By: San Diego California
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  • Motor Cars Direct 1 Whatney Irvine, California U.S.A.

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Motor Cars Direct originally sold me a 2002 BMW that had been in a major accident which they failed to disclose at the time of sale. I took the car in to several different body shops to get expert opinion, both the BMW dealership - body shop and independent body shops. I was told by all of the body shops that the car had been in a major accident and it was reconstructed very poorly !

I got in contact with Motor Cars Direct immediately and asked for my refund, however they refused to do so. Out of desperation and not wanting to go to court, I agreed if they could find me a similar BMW I would be willing to consider and compromise. After going back and forth between San Diego and Irvine 5-6 times and getting hassled by the people at this dealership, two weeks later they finally told me they had found me another 2002 BMW almost identical basically, except that I would would owe $2000 Dollars more.

I initially wasn't planning on spending as much as I did with the second BMW due to my budget. Immediately when I drove off their lot with the second BMW I noticed the ABS - Airbag - Traction Control light all come on. At this time I was on my way to their service shop for an oil change that they had promised. At the service shop I spoke with one of mechanics named Jim and he told me, this should be taken care of you !

I called Motor Cars Direct back immediately and spoke with Tim Sladeck the sales person and told him about the problem. He basically told me it's done deal and you're on your own. Motor Cars Direct has stickers on all of the cars on their lot that state: Safety OK & Smog OK, which I have taken picture of and kept for evidence purposes. This however is not accurate as it wasn't in my case !

This car that was sold to me is UNSAFE to be driven on streets and on the highway because the wheels lock when you try to come to a stop sometimes ! The other day while trying to come to a stop at a traffic light, the wheels locked on the car which almost caused for a semi-truck to rear end me from behind !

I took the car in to the BMW dealership and they gave me an estimate for repairs in the amount of $1900 Dollars ! Not to mention the time I had to take off from work to travel between San Diego and Irvine. I am very irate with this dealership and I feel they have fraud me out of my money by misrepresenting to me.

Alex
San Diego, California
U.S.A.

This report was posted on Ripoff Report on 06/05/2009 04:14 AM and is a permanent record located here: https://www.ripoffreport.com/reports/motor-cars-direct/irvine-california-92618/motor-cars-direct-ripped-off-and-misprepresented-irvine-california-458818. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
13Consumer
1Employee/Owner

#14 Consumer Comment

I understand the dangers of buying "Used Cars"

AUTHOR: Luckysamurai - (U.S.A.)

POSTED: Saturday, July 18, 2009

Just wanted to add my knowledge and comments here Alex. First off, people that run their mouth over the internet saying stupid things like if somebody rips you off its your fault, need a punch in the mouth.

2nd of all since my most recent purchase was a used 2007 GMC Denali (Fortunately it wasn't that old) from a dealership called St.Georges Auto in Ontaria, CA. I have a few things to mention.

When I looked at the vehicle, it looked it pretty good condition except for some dings and scratched which I mentioned to the "Manager" of the dealership and he said "Dont worry that will all be taken care of". Also I bought a wheel and tire package and specifically asked for brand name tires instead of some generic s**t from china or korea which is what they put on cheap wheel packages for SUV's. Also I wanted a vehicle inspection done before I purchased the vehicle, I thought a typical GMC dealership would suffice since it makes sense they would know more about my vehicle than any other independant auto shop. Here is what happened.

My request for name brand tires wasn't put in writing, and I got generic tires from china which cost half of what a comparable name brand tire would cost for a 22 inch size. The guy when he delieverd the car to me acted like he just noticed that with me when he was in the room with me when I made the original comment and demand. I asked him if it would be taken care of which he said he would. I never heard from him again. Also, the dents and scratches were still there and untouched from when I originally saw them.

The inspection was done at the dealership, however since the vehicle was owned by St.Georges Auto when it was done, THE GMC DEALERSHIP WOULD NOT LET ME SEE THE INSPECTION REPORT. Next St.Georges faxed me some bullshit that was from the GMC delership but it said nother about an inspection result or tests done. It was just sent to me and my mother as if it was good enough when in fact it said nothing.

Just wanted to tell all who read this how car salespeople can be complete liars about everything that comes out of their mouth, and they need to be willing to back everything up in writing with proof or otherwise they are trying to do something that you don't want most likely. Don't even trust them to do 1 simple thing on their own even if you talked about it with them. EVERYTHING MUST BE IN WRITING IN A WAY THAT IF YOU SUED THEM, IT WOULD BE OBVIOUS EVIDENCE IN YOUR FAVOR, if you want to protect yourself and make sure that you get what YOU WANTED AND WHAT THEY PROMISED !!! Beware of the used car dealerships the most!

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#13 Author of original report

Sylver8248 From Tennessee

AUTHOR: Alex8five8 - (U.S.A.)

POSTED: Thursday, July 16, 2009

I'm not asking for any ones help on here nor for any ones sympathy, non specially where individuals are trying to insult by using phrases like incredibly dumb instead of maybe reconcile with me and advise other individuals to avoid crooked used dealerships like motorcars direct ! I'm merely trying make other consumers out there aware in the event that they decide they would want to purchase a car from MOTORCARS DIRECT and are on public consumer websites like this one researching the reputation of this dealership. I'm not the only individual who had bad experience with this dealership, there are other individuals here on this website and other consumer websites who are complaining as well. So I guess
I am not the only consumer who got ripped of because I was asking for it and now blames this dealership for it ! Perhaps before we jump to a conclusion about an individual with a problem we should read their post thoroughly. It's very easy to blame someone for something if you are not in their shoe.


Besides what suggestions would you have that you would think it might help ?!
What's been done is done, the only way to maybe get back at these bastards is to take them to court with the evidence that I have which shows that this dealership isn't credible. Nevertheless I'm not on here to get insulted with comments like: see a pattern here, there's no basically, what you did was dumb and you repeated it again, a lesson to be learned ! I don't mind to be criticized but I WILL NOT TOLERATE IGNORANT COMMENTS like some of the comments on here made towards me from PUNK people who have RUNS OF THE MOUTH and do not know about the circumstances surrounding this incident. Anyone else is welcome to make a comment on this report as long it is in the benefit of the consumer. Like I said what's been done here is done, I'm only trying to help other consumers out there who maybe are considering purchasing from motorcars direct in the future to know what they should expect.

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#12 Consumer Suggestion

Well....

AUTHOR: Sylver8248 - (U.S.A.)

POSTED: Thursday, July 16, 2009

I was going to give my two cents...and give some well intentioned advice on this situation. But after reading the OP's comments after every CONSTRUCTIVE comment, including but not limited to:

"mr. SMART a*s wise guy"
"YOU IMBOCILE PUNK"
"IGNORAT PUNKS LIKE YOU WHO GOT THE RUNS OF THE MOUTH"
"STUPID PUNK"
"DUMB ignorant fool"
"mr. RUNS OF THE MOUTH"

I have decided that it's not even worth my time.

And in response to this:

"KEEP YOUR IGNORANT COMMENTS TO YOURSELF AND I HOPE THE SAME THING HAPPENS TO YOU ONE DAY AND YOU GET RIPPED OFF !"

If you don't want to read comments and opinions, then stop posting on a public forum. I actually had some good, and hopefully helpful, advice for you...but wouldn't deem it even worth it to post it - seeing as you like to insult any and everyone who has taken the time to leave you a comment.

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#11 Author of original report

Jim from Orlando - Florida

AUTHOR: Alex8five8 - (U.S.A.)

POSTED: Wednesday, July 15, 2009

One last thing mr. RUNS OF THE MOUTH, at the time all of this took place I wanted to avoid the legal system therefore I agreed and accepted their offer and had them find me the second BMW. However now things have changed and I'm planning on sueing this bastards. But you my mr. wise guy, you still either are a crooked used car dealership owner who runs a chop shop most likey or just an IGNORANT PUNK who does not know any better !

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#10 Author of original report

Jim from Orlando - Florida

AUTHOR: Alex8five8 - (U.S.A.)

POSTED: Wednesday, July 15, 2009

Before you or any other ignorant PUNKS LIKE YOURSELF make another DUMB comment about this report I should add a couple of things which I didn't add in my initial report, because you do not know about the whole circumstances sorrounding this BMW purchase you DUMB PUNK ! I was stuck with this dealership with the first BMW purchase. Did you even read my post throughly ? I stated that, I ASKED FOR MY REFUND after I found out that the car had been in an accident ! So what does that mean wise guy ?! I means that I didn't want to do business with this crooked dealership ! And let me add in the fact that I was told by this dealership UNDER NO CIRUCUMSTANCES THEY WERE WILLING TO REFUND ME MY MONEY AND THEY WOULDN'T ANY LONGER TRY TO FIND ME AND OTHER BMW. So I guess the inspection on the second BMW wouldn't have really mattered ! Who's the DUMB ignorant fool now ? Jim from Orlando - Florida !

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#9 Author of original report

Jim from Orlando, you certainly sound like crooked used car dealership yourself ! And a PUNK

AUTHOR: Alex8five8 - (U.S.A.)

POSTED: Wednesday, July 15, 2009

You sure seem to have all of the answers to people who get mispresented to mr. SMART a*s wise guy ! If someone is paying the full asking price on a car that the dealer has on their lot, shouldn't they get what they are paying for and not some car with major mechanical problems ? YOU IMBOCILE PUNK ! This is why the world is going to hell because everytime you purchase something or do any sort of business deal you should automaticaly assume that you are going to get ripped off and should watch your back because of PUNK BASTARDS like you, who have this theory that the consumer is at fault for not getting an pre purchase inspection done, which half of the the time those pre purchase inspections come up with " Everything OK " which isn't merely true ! So in that regards for IGNORAT PUNKS LIKE YOU WHO GOT THE RUNS OF THE MOUTH, I got an advice why don't you move to a 3rd world country where these types of bad deals happen routenly on daily basis and shut your mouth STUPID PUNK !

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#8 Consumer Suggestion

There's No "Basically" About It!

AUTHOR: Jim - (U.S.A.)

POSTED: Tuesday, June 09, 2009

The smart thing to do is if you buy a used car, you have your own mechanic you pay for inspect it for you. If the dealer won't let you do this, you WALK OUT. If your mechanic finds problems then you give his report to the dealer and you tell the dealer if he fixes it, you'll buy it. You don't give the dealer any money until its fixed. If the dealer won't fix it unless you give him "earnest money" what does that tell you? It tells you the dealer doesn't care if he has bad cars on the lot because whether you buy it or not, he will end up with a fixed car for sale rather than a car with problems.

But no, its always somebody else's fault, isn't it? Its not that YOU failed to do the common sense thing and have the damned car inspected by your mechanic...its the fault of the dealer, isn't it?

What is INCREDIBLY STUPID is to do the same dumb thing with one car after another. But of course, that isn't your fault, is it?

Now for those of you eavesdropping on this whole stupid affair, here's an EXCELLENT lesson to be learned!

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#7 Consumer Comment

I'm not saying that it's OK.

AUTHOR: Flynrider - (U.S.A.)

POSTED: Monday, June 08, 2009

Read my post again. I'm saying that's the way it is. If you agree to buy a used car "as is", you are saying that you accept it's condition as it is at the time of sale. You can whine and rant all you want if it makes you feel better, but that is not going to change things. Written contracts override anything the salesman told you about the car.

The purpose of my post is not to side with slimy dealers that sell junk. It is to (hopefully) get folks to do a little more than just accept a used car salesman's word that a car is in good shape. Most of the complaints about used cars on this site are from people who didn't do any due dilligence prior to a purchase. They just assumed that the dealer would stand behind the car. If a dealer were going to do that, they would include a written warranty and they wouldn't insist that you sign the "as is" form.

As for your friend that had the useless inspection, that is another issue. It helps to have the inspection done by a shop that you know is trustworthy. There are no guarantees when you buy a used car, but if you do nothing to protect yourself, your chances of ending up with a lemon are greatly increased.

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#6 Consumer Comment

I'm not saying that it's OK.

AUTHOR: Flynrider - (U.S.A.)

POSTED: Monday, June 08, 2009

Read my post again. I'm saying that's the way it is. If you agree to buy a used car "as is", you are saying that you accept it's condition as it is at the time of sale. You can whine and rant all you want if it makes you feel better, but that is not going to change things. Written contracts override anything the salesman told you about the car.

The purpose of my post is not to side with slimy dealers that sell junk. It is to (hopefully) get folks to do a little more than just accept a used car salesman's word that a car is in good shape. Most of the complaints about used cars on this site are from people who didn't do any due dilligence prior to a purchase. They just assumed that the dealer would stand behind the car. If a dealer were going to do that, they would include a written warranty and they wouldn't insist that you sign the "as is" form.

As for your friend that had the useless inspection, that is another issue. It helps to have the inspection done by a shop that you know is trustworthy. There are no guarantees when you buy a used car, but if you do nothing to protect yourself, your chances of ending up with a lemon are greatly increased.

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#5 Consumer Comment

I'm not saying that it's OK.

AUTHOR: Flynrider - (U.S.A.)

POSTED: Monday, June 08, 2009

Read my post again. I'm saying that's the way it is. If you agree to buy a used car "as is", you are saying that you accept it's condition as it is at the time of sale. You can whine and rant all you want if it makes you feel better, but that is not going to change things. Written contracts override anything the salesman told you about the car.

The purpose of my post is not to side with slimy dealers that sell junk. It is to (hopefully) get folks to do a little more than just accept a used car salesman's word that a car is in good shape. Most of the complaints about used cars on this site are from people who didn't do any due dilligence prior to a purchase. They just assumed that the dealer would stand behind the car. If a dealer were going to do that, they would include a written warranty and they wouldn't insist that you sign the "as is" form.

As for your friend that had the useless inspection, that is another issue. It helps to have the inspection done by a shop that you know is trustworthy. There are no guarantees when you buy a used car, but if you do nothing to protect yourself, your chances of ending up with a lemon are greatly increased.

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#4 Consumer Comment

I'm not saying that it's OK.

AUTHOR: Flynrider - (U.S.A.)

POSTED: Monday, June 08, 2009

Read my post again. I'm saying that's the way it is. If you agree to buy a used car "as is", you are saying that you accept it's condition as it is at the time of sale. You can whine and rant all you want if it makes you feel better, but that is not going to change things. Written contracts override anything the salesman told you about the car.

The purpose of my post is not to side with slimy dealers that sell junk. It is to (hopefully) get folks to do a little more than just accept a used car salesman's word that a car is in good shape. Most of the complaints about used cars on this site are from people who didn't do any due dilligence prior to a purchase. They just assumed that the dealer would stand behind the car. If a dealer were going to do that, they would include a written warranty and they wouldn't insist that you sign the "as is" form.

As for your friend that had the useless inspection, that is another issue. It helps to have the inspection done by a shop that you know is trustworthy. There are no guarantees when you buy a used car, but if you do nothing to protect yourself, your chances of ending up with a lemon are greatly increased.

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#3 Author of original report

Flynrider are you basically suggesting that it's ok for consumers to get ripped off if consumers fail to do vehilce pre-purchase inspections??!!

AUTHOR: Alex8five8 - (U.S.A.)

POSTED: Saturday, June 06, 2009

This is utterly ridiculous and ignorant to hear something like that coming from another consumer supposedly trying to help ! So in essence what you are implying is, the consumer deserves to get ripped off if they fail to get to the car inspected before it gets purchased ??!! What about the fact the dealer is misrepresenting here ? Does that not go into account ?? A friend of mine bought a 1994 Toyota Supra Twin Turbo and had the car inspected by Toyota of Santa Brabra. The inspection came back with " everything OK " when it wasn't ! The rear differential mount was broken, transmission mount was broken, sequential turbos were malfunctioning, secondary turbo wouldn't come under boost and worst of all two cylinders have low compressions ! How is that for a vehicle pre-purchase inspection for you??!! Dealerships/individuals who misrepresent and fraud people need to be brought to justice and punished.

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#2 REBUTTAL Individual responds

Flynrider are you suggesting that it's basically if you get ripped off if a consumer fails to do a vehilce pre-inspection??!!

AUTHOR: Alex8five8 - (U.S.A.)

POSTED: Friday, June 05, 2009

This is outterly ridiculous and ignorant to hear something like that from someone ! So in essence the consumer desreves to get ripped off if they fail to get to the car inspected before it's purchased ??!! What about the fact that dealer is misrepresenting here ? Does that not go into account ?? KEEP YOUR IGNORANT COMMENTS TO YOURSELF AND I HOPE THE SAME THING HAPPENS TO YOU ONE DAY AND YOU GET RIPPED OFF !

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#1 Consumer Comment

Need to change your approach.

AUTHOR: Flynrider - (U.S.A.)

POSTED: Friday, June 05, 2009

You bought the first car without having it inspected by a competent mechanic (until AFTER you bought it). Then you swapped it for a second car, and did exactly the same thing, with similar results. See a pattern here?

Most used cars are sold "as is" with no warranty from the dealer, and you sign a piece of paper agreeing to that at purchase. That means any problems you have once you drive away belong to you. The only way to know for sure to know the true condition of the vehicle is to have it checked out before you buy it. Otherwise, you're just rolling the dice and hoping that the car is in good condition.

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