Movies With A Smile ripoff Dracula Georgia

I ordered the Wrestlemania Anthology Box Set from Movies with a Smile on 11/26. I only got Vol. 4. I emailed the company (there's no published phone #) & was told to send the item back & they'd send the correct. I sent the package Express Mail so it could be tracked & insured. I emailed them after it was returned to get the ship & delivery dates of the original item & got no response. It wasn't until my 3rd email that they responded & said they hadn't received it, but would process a refund. I emailed them to say I wasn't looking for a refund, but for the original item & sent the tracking # of the package. Again no response. I emailed a 2nd time & was told a refund was processed on 12/18. I emailed them back to find out why they refuse to ship me the original item which is still in stock on the website. They haven't responded & I doubt they will. I'm out the shipping costs here & back & haven't seen a refund of the original charge. My special needs son have a disappointing Christmas.

Tiffany
Holbrook, Massachusetts
U.S.A.