Movies With A Smile after 5 months of waiting for a DVD set the company refuses to credit my credit card Nationwide

I placed an order for a few DVD sets in November 2005. I received some of them in poorly packaged envelopes. After two months of waiting for 2 sets missing I was told they were on back order and they suggested I wait two more weeks for next shipment. I waited and after 3 months of my initial order I cancelled and asked to have my credit card refunded. It has been 5 months now and I still cannot get a refund to my credit card which was charged for all the items 5 months ago. They reply to me by saying they will refund my account. I keep checking my account every day and it it has not happended. They have had my money for the last 5 months I have have not had the product. There is no phone number to try to contact this company. The only way is through their customer service which guarantees customers satisfaction!

Cecilia
Winnipeg, Manitoba
Canada