Mutual Warranty Company fraudulent company. advertised home warranty service. Denver Colorado

I signed up for Mutual Warranty's signature plan effective 7/31/2006.
On 8/28/06 I had difficulty contacting the company. toll free number reverted to dial tone no matter what number was pressed. web site showed fax request but download function did not work. When I finally reached a representative, I reported the problem with the phone, web site, and requested service on refrigerator. No call from technician.

On 8/30/06 I called the company again that I hadn't heard from technician. I was told that they were all busy. I requested service on my air conditioner which had gone out in 100 degree heat.

On 9/1/06, still not having heard from a technician to schedule service, I called again and was given permission to contact a local service provider. the technician was to call mutual warranty on his arrival for verbal approval of his service.

On 9/5/06 local technician came. Upon his arrival, I began trying to reach Mutual Warranty. There was a fast busy signal for the toll free number. The web site was down. I did an additional web search and discovered multiple complaints against the company: not based in Denver as noted; failure to pay contractors after authorized service; failure to schedule service in a timely fashion; failure to respond to complaints.

I filed a complaint with the Colorado Attorney General and Better Business Bureau

Connie
pleasanton, Texas
U.S.A.