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Report: #1002557

Complaint Review: my fee plan - internet Nevada

  • Submitted:
  • Updated:
  • Reported By: karen — las vegas Nevada United States of America
  • Author Not Confirmed What's this?
  • Why?
  • my fee plan internet, Nevada United States of America

my fee plan Donate $1.00 for service internet, Nevada

*REBUTTAL Owner of company: MyFeePlan.com Customer Service

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Iwent online to search for birth, death and marriage records of my family and my fee plan charged my credit card $1.00 and 19.95 when it was suppose to be a 1 dollar donation it turned into a $20.95 donation. I was willing to donate the dollar but did not want the 19.95 charge on my credit card. I tried calling the number my credit card company had for my fee plan but there was just a constant busy signal. My Fee Plan has ripped me off for 19.95 and i want my money back.

This report was posted on Ripoff Report on 01/24/2013 10:36 AM and is a permanent record located here: https://www.ripoffreport.com/reports/my-fee-plan/internet-nevada-/my-fee-plan-donate-100-for-service-internet-nevada-1002557. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

MyFeePlan.com Customer Service

AUTHOR: JoshCustomerService - (USA)

POSTED: Tuesday, January 29, 2013

Dear karen,

I apologize for any inconveniences from the charges. I can offer you a full refund if you send your account information to josh@myfeeplan.com. With a few simple details I can reverse the charges and ensure your satisfaction.

I look forward to hearing from you.

Thanks,
Josh F.
Customer Service Manager

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