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Report: #522374

Complaint Review: NationalMotorSales.com - Internet

  • Submitted:
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  • Reported By: paiger — Canyon Creek Montana USA
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  • NationalMotorSales.com 2620 South Maryland Pkwy #265, Las Vegas, Nevada 89109 Internet United States of America

NationalMotorSales.com Guaranteed to Sell Your Car - Not Even Close! Internet

*Author of original report: I stand partially corrected

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It sounded too good to be true, and it was. NationalMotorSales.com guaranteed they could sell my 2007 Honda Civic within 90 days or my money back (that would be $300). I had already tried eBay, Craigslist, etc - there just wasn't a market for my little car.

So I sent $300, filled out all the required paperwork to be eligible for the refund - including getting stuff notarized which should have been my 3rd or 4th clue - then posted the cute little car.  As the 90 days wore on, I dropped the price. No interest, not a call or email. So the market is soft and I'm stuck with this car. Not the end of the world.

After 90 days I sent in all the required documents to get the refund. About 3 weeks later I received a letter saying yes, I am eligible for the refund. Then the delays started. They said they tried for 3-4 weeks for a refund, but that was an estimate. After 2 months they said they were waiting for the next manager's meeting so someone could sign my check. Then I started going on their chat site to ask pointed questions. One customer service guy named Dave said he'd go over to the other department and kick some as* for me to get the check sent.

Apparently Dave isn't very threatening because no check came. I filed a report with the Office of Consumer Protection in the Dept of Justice. Lo and behold, a check came shortly after that (minus a $39 service fee...)  Better than nothing.

I mailed the check to my credit union thinking all was good.  I was literally writing a thank you card to the nice lady at the OCP when my husband was opening the mail and showed me something from our credit union.  The check had been returned as not able to be deposited.  Hmm.

The routing number is false.  Non-existent.  We're now almost 5 months past the time I qualified for the refund, and the $260 check they sent me is bogus.  May I make a recommendation? Do not list your car or truck or anything else with NationalMotorSales.com.  I feel like a fool for believing them.  Stick with legit businesses like eBay, Craigslist, Auto Trader - you may not sell your car during a down market, but at least they are honest and reasonably priced. Good luck. 

This report was posted on Ripoff Report on 11/11/2009 08:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/nationalmotorsalescom/internet/nationalmotorsalescom-guaranteed-to-sell-your-car-not-even-close-internet-522374. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 Author of original report

I stand partially corrected

AUTHOR: paiger - (USA)

POSTED: Friday, November 27, 2009

I did get a second check - not the erroneous computer generated check, but a real check.  And this check was for the total amount of $299 (no service fee subtracted).  It cleared my bank no issues.  So while my car has not yet sold (not their fault in this economy), I am significantly happier now that I received my satisfaction guaranteed refund. 

And as a gesture of good will since there were issues getting my refund, the manager has placed my car on the featured list so it has a bigger ad (no charge).  He also said he will post my car on several other sites. 

All in all, I am pleasantly surprised that I did get my refund (thank you, Sam!) and that NationalMotorSales.com is still working on my behalf to sell my sweet little 2007 Honda Civic for only $9500.  So maybe I wasn't naive to believe their guarantee or to think this might work... It took a little more effort on my part than I expected to get the refund, but I have my money back - and someday this car might sell :)  I'll keep you posted. 

Oh, I should clarify, my car has a reconditioned title which is why it is so cheap.  Most comparable cars with clean titles are over $16K. 

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