Nationwide Security Solutions Inc Monitronics defective goods, unreasonable policy, harassment, defrauding by mail Vancouver Washington

Got an unsolicited phone call from Nationwide offering a home security system. I had been planning to get a system for an elderly friend. Got rep to come out, lined up to have a system installed and my bank charged. After firming deal, rep said the home owner had to sign the contract. That was my elderly friend. To my regret, I advised her to sign the contract, though I would be paying for it. In my mind, the contract was between Nationwide and me, although legally it was between Nationwide and my friend. 

Neither my friend nor I read the contract. I skimmed over it, superficially. The system was installed. For a week or two it seemed to work normally, in the sense that it made no noise. Then it began to malfunction by sounding when there was no basis for sounding. I called the company and asked that it be repaired or replaced. I was advised that I woud have to pay a minimum of $50 to have them come out to service the equipment. I felt this inappropriate, as I had already paid to have a properly working system installed.

Unable to use the system, but still paying for it, I phoned the company trying to work something out. They stuck to demanding $50 or more just to come look at it, without guaranteeing that it would work after that. I remarked that they had effectively repudiated the contract, by not providing the necessary equipment in proper working order. Eventually they came to the house and removed their equipment. They continued to send me bills for monitoring the system. They wanted me to pay for monitoring a system that no longer existed.

The company and I have total difference of opinion about whether I should send them money. They have an option to file suit. In several recent phone calls, their agent (the last was Kyle) stated they would continue to make bizarre robocalls to me at odd hours and on weekends. In these calls, a recording asks me to press one to talk to them -- effectively trying to finesse me into harassing myself. Today, March 26, I have received two such calls from them this afternoon. Kyle implied, without using the specific words, that they would continue to harass me and my friend until I paid. I pointed out that my friend has Altzheimer's and it would be unduly sadistic for them to try to browbeat my friend, and advised them against doing that.  

An example of harrassment techniques: February 6 2015 their attorney send me a final demand letter. Then, after a month of random robocalls, on March 17 the same attorney send me another "final demand". I can reluctantly dismiss the amount of money that I paid them on this aborted account. My complaint is with their use of inordinate harrassment in an attempt to extort money by threatening to wear down a 81-year-old woman who is in no position to handle this.