NeoSmart Technology Software doesn't deliver as promises and no refund is given despite the official refund policy posted on the website Internet

I've made a mistake and purchased the Windows 8 recovery software from this company in Oct 2014.  After several attempts to recover my Windows 8 Asus laptop, it still doesn't start. I've exchanged several emails with "Mark" and followed the recommended "solution"(by the way he didn't provide any specific help but just sent me the links to posted "instructions" and "manuals").  For some reason there is a belief from people at Neosmart that I would be indefinitely spending time with them and following the instructions until I quit, I guess and they would be the ones determining when it is enough.  My request to refund the money since he package didn't work for my situation was met with statements "you should read our refund policy carefully which assumes that you should provide the unlimited and infinite opportunities for our technicians to resolve the problem".

Well, I got news for the people at Neosmart-in this day and age if the solution doesn't work or the assistance is not provided in the fast and efficient way, the customer moves on to "plan B".  So, again-my recommendation would be to be ready to get no value for your money from this company-not to mention that the refund policy interpretation is highly unusual for any company that has the intent to keep a customer and satisfy the customer's expectations.  Based on my experience, people at this company are not professional and dishonest, have no clue how to treat a customer and to honor the policy they promise to adhere to.