Complaint Review: New Home Realty / Cathey McCarver - Cordova Tennessee
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- Author Confirmed
- New Home Realty / Cathey McCarver 7990 Trinity Rd Suite 115 Cordova, Tennessee USA
- Phone: 901-758-6213
- Web: newhomemidsouth.com
- Category: Realtors
New Home Realty / Cathey McCarver Cathey McCarver, New Home Realty, Sterling Oaks Properties Money Taken, No return of money, Little Lady RailRoaded by New Home Realty Cordova Tennessee
*Consumer Comment: lost business
*Consumer Comment: No guaranteed "cooling off period " for rental contracts.
*General Comment: comment
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BUYER BEWARE... I don't typically write reviews - let alone, negative reviews but I believe this one is in the best interest of the public, so here it is:
BUYER BEWARE!!!! The agent Cathey McCarver can not refund or has decided to keep cash money given to her by a lady friend who signed a lease agreement late Friday afternoon July 17, 2015 and changed her mind the very next morning Saturday July 18 , 2015. (less than 24 hrs.)
The scenario: My dear friend agreed to lease a house advertised by New Home Realty, the house was said to be owned by the listing agent Cathey McCarver.Yes, an agreement was signed late Friday afternoon and the first, last and deposits were paid (in cash, mistake) at that time. My friend changed her mind and called Cathey McCarver the very next morning to cancel the agreement and asked for her money to be returned (maybe 24hrs. later) not even enough time to deposit the cash into a New Home Realty bank account or maybe even her personal bank account.. who knows at this point.
Cathey was surprisingly rude, cold and condescending, she took a very hard and agressive position and made it very clearly that New Home Realty would not return the cash money ($2600)... not even if the agreement was less than 24 hrs.old. The rental property was not occupied (there was no time) or anything, the "for lease sign" was still in the yard and online ads were still in effect; again, this was less than 24hrs after the agreement. Buyers change thier mind for various reasons every day: frustrating, yes - but an unfortunate part of doing business, especially in Real Estate. New Home Realty has taken every dime this woman had and Cathey knows it- but still refuses to give her the money back (not even sure where the cash is now or who has it ) Again, the timeline is Friday afternoon to Saturday morning... A total nightmare!
This is not a legal issue, but an issue of a right and a wrong way to conduct business with the public. This lady needs her money back DESPERATELY and New Home Realty knows it.. please give her the money back??! Lesson learned the hard way I guess and Buyer Beware- before considering New Home Realty to handle deposits, list or sell your home or receive any form of cash from you or the person buying your home, just be careful. My suspicion is, this lady is not the only victim of New Home Realty's business practices.
Again, BUYER BEWARE!!!! This lady is one of the sweetest ladies I know, and she is being RAILROADED by New Home Realty.She realizes a contract is a contract, but really, less than 24 hrs, to hold her feet to the fire and take every last dime she has??? not good and not the way to do business... disappointed to say the least... BUYER BEWARE!!!!! and BUYER BEWARE!!!!
I really wish I didnt have to write this type of review, but if New Home Realty's Ownership condones this type of customer service and personal insults from thier agents, I feel I have no choice but to let it be known.
This report was posted on Ripoff Report on 07/23/2015 05:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/new-home-realty-cathey-mccarver/cordova-tennessee-38018/new-home-realty-cathey-mccarver-cathey-mccarver-new-home-realty-sterling-oaks-propert-1243900. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Consumer Comment
lost business
AUTHOR: Wbrownit - (USA)
SUBMITTED: Wednesday, August 17, 2016
I know Cathey and I believe this story. She is very matter of fact, and black and white. I hope the old lady is doing fine and knows that more than likely Cathey has lost a lot of leads and a lot of listing business from this being here online. Sometimes being black and white is not good for business. Customer service and good will is expensive and time consuming but goes a long way for reputation and credibility. I bet the house was rented out the following week. My word of advise please read contracts, Read reviews, ask for referrals and protect yourself with an attorney. That fine print means something serious. Contractual dealings are very unforgiving for either side. It's a dog eat dog world. However there are good people out there who put relationships before money.
#2 Consumer Comment
No guaranteed "cooling off period " for rental contracts.
AUTHOR: BeccaPow - (USA)
SUBMITTED: Friday, July 24, 2015
This older, and seemingly confused woman leased the property, paid all funds in cash, and then attempted to cancel within 24 hours. She was rebuffed by the real estate agent she dealt with in her attempt to negate the contract. When I was researching this, I found that for many types of contracts there is a 3 day cooling off period. But, that does not apply to property rental/lease contracts. Once a rental agreement is signed and monies are paid it is a concluded business contract between the parties. The real estate agent was well within her rights. BUT, is she in the right? I would say not by virtue of the person writing the original report. She/He is filing the report on behalf of the poor, elderly woman that she/he is advocating for . In the urging for this would be renter to get her monies back and cancel the contract, the writer is confusing business practices with ethical and moral practices. Business does not always comply with the ethical and moral. But, behaving ethically and morally is good business, especially when the law states that that there is no imperative to do so.
#1 General Comment
comment
AUTHOR: Ms. Lucy - (USA)
SUBMITTED: Thursday, July 23, 2015
This doesn't sound like an issue.. She signed a lease then changed her mind? How old is this woman? Everyone knows anywhere you go that once you sign a lease that's it unless you're prepared to pay to break it. I'm surprised she's not being charged more money, and yet you're demanding the original payment back.. This doesn't add up to a fellow professional.
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