Complaint Review: newacunit.com - Internet
- newacunit.com Internet USA
- Phone: 1-800-NEW-UNIT
- Web: mailto:info@newacunit.com
- Category: Sales People
newacunit.com Precision Air & Heating eceptive and deceitful trade practices Chandler, AZ Internet
*REBUTTAL Owner of company: newACunit.com practices legitimate business on the internet and all products include Manufacturer's Warranties
*Author of original report: Revised Same author Dallas Texas
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If you purchase equipment through newacunit.com the manufacture warranty is void. There is no point purchasing equipment sold through their website because the manufacture states they will not warranty their products. It states equipment will be voided if purchased through the Internet, including web-based auctions, telephone or other electronic means. All manufacture have the same polices
Internet Sales Policy
No warranty coverage is offered on Goodman brand equipment purchased by consumers over the Internet, including web-based auctions, telephone or other electronic means, unless the unit is installed by a dealer adhering to all applicable federal, state, and local codes, policies, and licensing requirements. All these policies are available on the manufacture website. “Special note” Newacunit.com cannot claim that there local contactor is purchasing the equipment either. Because of the laws in
This report was posted on Ripoff Report on 04/28/2017 08:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/newacunitcom/internet/newacunitcom-precision-air-heating-eceptive-and-deceitful-trade-practices-chandle-1370304. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 REBUTTAL Owner of company
newACunit.com practices legitimate business on the internet and all products include Manufacturer's Warranties
AUTHOR: Erik - (United States)
SUBMITTED: Wednesday, November 15, 2017
It is frustrating to see someone who has never even done business with newacunit.com or verified the process, create their own misleading report to consumers. First off, the units are purchased through newacunit.com. The installation is done by excellent local and licensed contractors. From there, the customer’s receives a free jobsite inspection from their contractor and following that, their new ac unit is ordered, and then delivered and installed by their contractor. The contractors pick up the units from the same local warehouses that all local HVAC contractors use. The process is no different, and completely follows the laws for Arizona, Texas and any other state, as well as the manufacturer’s required guidelines to keep the unit warranties intact..
All newACunit.com customers do receive the full manufacturer’s warranty and we have dealer agreements with all of our manufacturers. This is clearly disclosed in multiple places on the newacunit.com website which you should read before posting misleading information. To your statement “the unit is installed by a dealer adhering to all applicable federal, state, and local codes, policies, and licensing requirements” This is exactly how the transactions are completed. Please do your research before you post completely false information.

#1 Author of original report
Revised Same author Dallas Texas
AUTHOR: - ()
SUBMITTED: Saturday, April 29, 2017
If you purchase equipment through newacunit.com the manufacture warranty is void. There is no point purchasing equipment sold through their website because the manufacture states they will not warranty their products. Equipment will be voided if purchased through the Internet, including web-based auctions, telephone or other electronic means. All manufacture have the same polices Manufactures Internet Sales Policy
No warranty coverage is offered on Goodman brand equipment purchased by consumers over the Internet, including web-based auctions, telephone or other electronic means, unless the unit is installed by a dealer adhering to all applicable federal, state, and local codes, policies, and licensing requirements. All these policies are available on the manufacture website. “Special note” Newacunit.com cannot claim that there local contactor is purchasing the equipment either. Because the homer is purchasing it through website. The home owner is unaware that newacunit.com is a unlicensed Dealer. For the products they sale.
TEXAS Air Conditioning and Refrigeration Contractors Guidelines for Suppliers
Air Conditioning and Refrigeration Licenses:
- Require a copy of the 8-1/2 x 11 license for licenses issued before March 7, 2001, not the ID card, because the card did not show the company to which the license is assigned. Starting March 7, 2001, the wallet card is the actual license and has all pertinent information on it.
- Record the license number, company name (only one company on a license, although assumed names may be shown), and expiration date of the license.
- Bill to the company, not an individual, unless the individual is the licensee and he is the company.
- Cash sales of equipment and refrigerants made to individuals may be used for illegal jobs, which could possibly involve you in liability for jobs that go wrong.
- Keep track of expiration dates. When the license is renewed, check the company name again to be sure the licensee is still with the same company.
- Check with the Department if something seems irregular.


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