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Report: #1459120

Complaint Review: Night Owl Security System -

  • Submitted:
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  • Reported By: Lisa — SHAWNEE KS United States
  • Author Confirmed What's this?
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  • Night Owl Security System United States

Night Owl Security System DVR is defective and Night Owl knew it. Internet

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The DVR started messing up six months after it was installed.  The DVR would get hot and shut off and not record.  I called Night Owl and they told me I needed to reset the DVR by unplugging the unit and then waiting a bit then plugging it back in.  We started getting spotty recording soon after and I called again.  Nothing was resolved.  We continued to unplug the unit, wait, then plug it back in, we done this for the another year and a half.  Now the DVR doesn't come on at all. I contacted Night Owl today and they told me..So sorry, your warranty ran out 4 months ago, there is nothing we can do.  I feel the DVR should have been replaced six months after I purchased it.  They knew it was defective but wanted to get me past the warranty so they didn't have to do anything to cover a defective dvr. 

This report was posted on Ripoff Report on 09/01/2018 02:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/night-owl-security-system/night-owl-security-system-dvr-is-defective-and-night-owl-knew-it-internet-1459120. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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