North America Prime Scam/Bait and Switch North Lauderdale, FL Nationwide

I contracted North America Prime to haul a portion of my grandmother's estate from CO to FL. An estimate was provided to me including 222 cubic feet at $6 per cubic feet, with a 10% fuel surcharge, and a tariff discount of $300. This gave an estimated total of $1165.21. I arranged with the salesman to ensure all payments were through myself, however my grandmother would open the storage cabinet so that dispatch could load the items. The final bill received was for $3520 due to the loading space being documented at 400 cubic feet.

Several problems:

• The truck operators did not allow my grandmother to verify that the final truck space was for 400 cubic feet.
• The truck operators packaged and loaded prior to mentioning that it would be more than estimating.
• The truck operators still made my grandmother pay $1000 out of pocket at the time of pick-up and sign a very obtuse contract, regardless of phone arrangements. Her quote “I felt like I had no choice, I’m so sorry.” I have not received a receipt (which I requested) from the company confirming this payment but my grandmother confirmed they cashed the check. My grandmother is NOT the contract owner and there was zero legality in her signature. 
• When I received an electronic version of the final bill, it was completely illegible and I could not see an actual amount I owed. My grandmother mailed me the copy of the Order for Service, and Binding Estimate of Cost and a Form Household Goods of Bill of Lading and Freight Bill, all of which are barely legible. 
• There appears to be a mismatch between what their inventory shows and what my grandmother wrote out. I labeled all paintings and boxes with numbers to ensure I had the appropriate delivered items.
• Even if the final space is 400 cubic feet, at $6 per cubic feet that is $2400, with a 10% fuel surcharge of $240, and what may or may not be an $800 packaging charge (I’m uncertain as to what this is for as the original estimate states loading/unloading/disassemble/reassemble/wrapping service with pads are all included in the estimate.
• There was a tariff discount in the original estimate for $300. In the final bill there is no mention of a tariff discount. I asked for the promised discount to be applied. Bridget from the Hollywood branch said that a discount cannot be applied to the bill because it was already applied to the estimate. 

Since the incident I have attempted to contact the company by phone, letter, email, and written legal notification. They have no arbitration process (as required by law to maintain their DOT license). They have forwarded phone calls to disconnected lines and they do not have management on site. They have laughed at my requests (3 of which phone calls I have recorded). And if you locate their location recorded on their FMCSA site, it is a residential townhouse. If you complain enough they just move around their location. 

I have filed formal reports with the FMCSA, DOT, Florida Dept. of Consumer Affairs, local news stations, etc. If you have had these issues, please file at these institutions as well. The more the merrier if we want a class action lawsuit.