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Report: #716521

Complaint Review: Oceans Lab - Internet

  • Submitted:
  • Updated:
  • Reported By: Steffany — Conroe Texas United States of America
  • Author Not Confirmed What's this?
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  • Oceans Lab Internet United States of America

Oceans Lab MMS Solutions Company Theft, Fraud. Internet

*Consumer Comment: Buyer beware

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I ordered some products on the Oceans Lab website on 2/16/2011 on the amount of $96.79. MMS Solutions withdrew the $96.79 from my checking account 2/19/2011. I thought it rather odd that I did not receive an email receipt or verification of purchase. However, I decided to give it a week and wait for it to arrive in the mail. After an 8 day wait, I logged onto my account on their website to inquire about where my order is. It said awaiting fulfillment so I thought it must be on back order. I waited a few more days and then when it still said "awaiting fulfillment"

I attempted to call their phone number. I got a voicemail stating their hours, and to leave a message and they will contact me. After 2 more days, I tried calling them again, it said, please wait while your call is being transferred. I was never transferred to anyone. I logged on to my account on Oceans Labs website, on 3/18/2011 and cancelled the order that was still "awaiting fulfillment". I asked them to refund my money to my checking account. Within two days, the order status changed to "Order Error" however, my money was never refunded to me. I have been unable to reach the company through repeated phone calls or repeated inquiries through their website.

This company is a TOTAL SCAM!

This report was posted on Ripoff Report on 04/11/2011 07:56 PM and is a permanent record located here: https://www.ripoffreport.com/reports/oceans-lab/internet/oceans-lab-mms-solutions-company-theft-fraud-internet-716521. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Buyer beware

AUTHOR: Jnetmarie - (United States of America)

POSTED: Thursday, February 16, 2012

After placing a $100 order with Oceans Lab over 5 weeks ago, I am still waiting for my order to arrive. I began checking on my order status at 2 weeks. "Awaiting Fulfillment" is still the status at 5 weeks. I still don't know what this means, as my MANY phone calls and emails have all gone unanswered. After 4 weeks of waiting for my order and getting NO response from Oceans Lab I filed a complaint with my card company and the BBB. I wasn't surprised to see the numerous complaints  with BBB. I have still been trying to contact Oceans Lab unsuccessfully. Instead of enjoying the products I paid for I am getting a headache  filing the paperwork to try and get my money back, not to mention the time I am having to spend dealing with the incompetence and fraud of this company! DO NOT order from Oceans Lab unless you want to throw your hard earned money and time away!  

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