Complaint Review: Office Depot Store #2206 - Los Angeles California
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- Author Not Confirmed
- Office Depot Store #2206 9527 West Pico Blvd Los Angeles, California United States of America
- Phone: 310-551-3006
- Web:
- Category: Shipping Companies
Office Depot Store #2206 UPS Paid $459.21 to ship packages home, not all received - Date paid 9.7.2011 Los Angeles, California
*Consumer Comment: This Office Depot location is not doing what they were paid to do.
*Consumer Suggestion: I checked UPS tracking for one of your missing packages and ..
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On September 7th, 2011, I went to Office Depot and arranged to ship three suitcases and six packages. The clerk issued tracking numbers and weighed the packages. I was charged 459.21 for this service.
I left Los Angeles and waited patiently for my packages. Three arrived, four more arrived approximately two days later and as I realized that two had not been delivered. I promptly tracked thru the UPS tracking system and found that one package was "In Transit" and the other package was "Order Processed: Ready for UPS pickup".
I called the local store four times for information regarding my articles, I was promised that I would be called back. I was first told that there was no record, I then faxed a copy of the receipt to the store. Finally, out of desperation - I called the corporate office and spoke to a "Tara Harp" who very rudely informed me that shipping packages was a service that they offered their customers and that all communication needed to be addressed to UPS.
Okay, so I contacted UPS, who informed me that Office Depot needed to initiate an investigation.
Because the level of my frustration was reaching the boiling point, this employee stated that she would initiate the investigative procedure.
I have not received any communication from UPS nor Office Depot regarding this matter. I tried to file a missing package claim on the UPS website but this process is impossible because the site puts you into a loop by requiring a customer number and of course, I don't have one.
This is simply ridiculous and this type of business practice must be stopped. If one pays for a service and doesn't receive the service and is damaged in the interim, why should they be ignored?
This report was posted on Ripoff Report on 12/28/2011 02:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/office-depot-store-2206/los-angeles-california-90035/office-depot-store-2206-ups-paid-45921-to-ship-packages-home-not-all-received-date-814953. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
This Office Depot location is not doing what they were paid to do.
AUTHOR: seeworthy - (USA)
SUBMITTED: Thursday, December 29, 2011
When you paid for shipping service at Office Depot, you paid for the entire service through confirmed delivery. It is standard protocol with all shipping facilities. What this Office Depot is trying to tell you is, "We take your money, give the package to the shipping company, and then we're done with you, pal."
All shipping facilities have account #'s with their respective shipping companies. As with all shipping outlets, Office Depot's customer pays them, not the shipping company itself. Then, Office Depot in this case, pays the shipping company. That is the same to say that you are Office Depots customer, and Office Depot is UPS' customer. You did not pay a cent to UPS, therefore you are not the UPS customer for this particular transaction - Office Depot is.
With a little thought, it should become obvious as to why any carrier must deal directly with the account that the package was billed to. Imagine if it was your account that you created for Ebay sales (good luck when you need assistance via Ebay or Paypal), would you want your buyer, or anyone for that matter, calling the shipper to redirect or otherwise fraudulently put some claim on your shipment? All carriers only deal with the account holder of each shipment.
I'm guessing there are employees and/or a manager at that particular Office Depot that are incompetent or lazy. You paid them for this service and are now getting the run around. UPS is correct in telling you that any information or requests must come from the account they received your packages from.
The package in question is being held by the shipper for a legitimate reason. My first thought prompts luggage issues. Shipping luggage is common but, no differently than the airlines, generate occasional problems. Luggage zippers and latches fail. Soft sided luggage does not protect fragile items as well as a box. Or, perhaps some Office Depot employee stuck the shipping label right on the soft/fabric surface and the label became lost or damaged. The possibilities are many. Hypothetically, if the sender went to that UPS hub facility and was escorted to the holding area to view their package and learn about the delay, their imagination would get an education. No matter how pissed off and ready for war one might be, if they actually witnessed the operation of a UPS hub (or FedEx hub for that matter), then saw their package and learned of the reason for the delay, they likely would mutter an, "oh...i didn't realize".
Regardless, Office Depot has dropped the ball here. As explained, Office Depot is the only party that can and should be monitoring this shipment for their customer. Office Depot took this OP's money, and placed this OP in a predicament by telling their customer to take a hike.
#1 Consumer Suggestion
I checked UPS tracking for one of your missing packages and ..
AUTHOR: Ken - (USA)
SUBMITTED: Wednesday, December 28, 2011
it shows UPS picked it up and it appears to have stopped at their facility there, No further entries.
Office Depot has done their part and UPS is jerking you around...call their customer service and point this out to them....good luck to you.
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