Complaint Review: On-Star - Internet Internet
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- Author Confirmed
- On-Star Internet United States of America
- Phone:
- Web: www.onstar.com
- Category: Advertising / Deceptive
On-Star No Coverage Areas, Internet
*Consumer Comment: Satellite based phone system ?
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Think you have total service with On-Star? According to their advertising, coverage is available any & every where. Well apparently it isn't.
I was just advised, in a contract renewal letter, that On-Star services were not available in my area as I live in a celluar analog area. On-Star signals are only available if you live in a updated digital area. Additionally, your internal system and instrumentation will read that you are connected to On-Star when you are actually off-line.
I called On-Star about this, which they confirmed. Told them their commercials lead me to believe that if I have a wreck in a mountainous area that I will have coverage. Since I live in a area with abundant parks that have road access, but not necessarily digital access (as per my cell phone reception), and multiple "dead zones", then if I had an accident or needed assistance should I assume On-Star would not be my rescue option. The On-Star representative wasn't sure if I would have coverage or not, and I was given the run around for about 10 minutes and finally the call was dropped.
This report was posted on Ripoff Report on 10/09/2010 05:03 AM and is a permanent record located here: https://www.ripoffreport.com/reports/on-star/internet/on-star-no-coverage-areas-internet-649093. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Satellite based phone system ?
AUTHOR: Steve - (USA)
SUBMITTED: Saturday, October 01, 2011
I always thought that their phone system was satellite based, so it should not depend upon local antennas and phone services. If that is true what you are saying, consumers are mislead and all what they are getting is a regular cell phone service which only works within the reach of local antennas.
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