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Report: #1449501

Complaint Review: OneVanilla Mastercard - Internet

  • Submitted:
  • Updated:
  • Reported By: Ken — Cross Junction United States
  • Author Confirmed What's this?
  • Why?
  • OneVanilla Mastercard Internet United States

OneVanilla Mastercard Checked gift card balance and it was gone

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On June 28, 2018, I purchased a OneVanilla MasterCard at my local Walmart for $222.95 to purchase items on line. Reading the literature it said to wait 24 hours to make purchases. This is the electronic age so returning home I decided to check if my card deposit was posted. Logging in using the card number, exp date and cvv number I noticed that there was a charge to Amazon for $1.00.

I called Amazon to check on the charge and there was none posted. Called OneVanilla and asked about the charge. The customer support person was not able to help. She asked if I may have logged onto another site by mistake, I still had the webpage open and read the address off to her. She told me that OneVanilla would refund me the $1.00 but it would take at least 24hrs.

Something didn’t feel right to me so I logged on to OneVanilla and was surprised to see within 30 minutes two purchases (Ikea & Sams Club) wiping out the card with the exception of $9.93.  I am going to call OneVanilla customer service tomorrow but I don’t expect to get anywhere. Beware this is a SCAM.

This report was posted on Ripoff Report on 06/28/2018 07:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/onevanilla-mastercard/internet/onevanilla-mastercard-checked-gift-card-balance-and-it-was-gone-1449501. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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