Onlingo unethical, irresponsible, unnecessary Internet

After signing up for the three CD's I returned to the website to read the "fine print".  It confirmed what I thought would be true, and that was I was about to be charged $80 (rounding up) if I kept the CD's.  The website gives you a customer service number and explains the return policy requires a return authorization (RMA).  I called the number to request the number and explained to the representative that I did not understand about the $80 charge (she was very nice and understood) when I placed the order.  However what she told me was not ethical and is not understandable at all.  She told me that I HAD TO RECIEVE THE PACKAGE FIRST BEFORE SHE COULD PROCESS THE RMA and that I had to call back.

There should be NO reason why this request for RMA can not be filled before the shipment is received as I am not inclined to pay the $80.00 for the CD set.  I understand this company's practices to be unethical as it is inhibiting me to be responsible and do the right thing (which is to return a product that I do not wish to pay for).  If this is a system error, meaning she physically can not give a number because the software doesn't allow for this, then Onlingo needs to address the inefficiencies in this process.  I will likely not even recieve my CDs for another week to ten days which only allows me 3-5 days to make the call and request the RMA.  If intentional and I am damaged in any way, these practices are in bad faith and possibly fraudulent.