Original Mattress Factory ripoff Maplewood Minnesota

I have listened to Mr. Trzcinski's Original Mattress Factory advertisements on the TV and radio and if I treated my customers the way his company treats their customers, I wouldn't have a job.

When customers receive a mattress from The Original Mattress Factory, it is kind of like receiving an uncooked pizza (only half finished; thus, unhealthy when it must be re-made.

Because they don't explain how they can make your mattress comfortable in the first place, their guarantee is that you'll have to have your new mattress re-done over and over again until it gets comfortable. That is how they operate and make more money!

I don't think a charge of $79 to re-do a mattress is cheap when you've had nights of sleeplessness due to an uncomfortable mattress and have had to wait for help from friends and family because you can't afford all the delivery charges. I also think a $40 delivery charge (one-way) is out of line.

Most of these problems could be eliminated if The Original Mattress Factory educated their customers on how to purchase a comfortable mattress for their special needs. That should come with the territory.

My guess would be that you didn't lay down on the beds and try them out. If you are a side or stomach sleeper you do not want a bed that is rock hard. Hard beds tend to put pressure on your pressure points, especially in your shoulders and hips. Luckily I had a wonderful salesperson who educated me in buying a mattress and I have been happy ever since. Actually almost everyone I know sleeps on an Original Mattress Factory bed.

F.Y.I.

I am not sure how the receipts are there but I personally own an Origianl Mattress Factory bed. On the back of my receipt there is a paragraph that reads.

"Our goal is to be fair and reasonable. About 99% of our customers are very happy with our products. We do not guarantee comfort, however, to help those customers who are uncomfortable we will change the construction of your mattress for a small charge. We will do this one time, for a period of one year after purchase, providing your bed is in proper sanitary condition. There is little we can do about body inpressions, which is the normal settling of the upholstery layers."

The only time you should have to pay the fee is if you bought a less expensive bed and the feel you are trying to obtain is that of a more expensive model or you are paying for pick up and re-delivery of the bed.

If you do not find satisfaction try calling the corporate headquarters at (216) 661-8388

or write to:

The Original Mattress Factory
c/o Ron Trzcinski (President)
4930 State Road
Cleveland, Ohio 44134

I hope this helps!!! Good Luck!