partsgeek.copm Took my item back, won't return call or email New Jersey Internet

8/21/2014

On May 26, 2014, I went on Partsgeek.com website and ordered some rotors for my BMW. I followed the steps on the site to pick the right rotors. It turns out the rotors were wrong when I recieved them. I called into their customer service and explained I went through the site and picked them through their site, and the site picked the wrong size rotors. The guy I spoke with said they would send me a UPS label to return the items and gave me a RMA # and said to place this info all over the box. Well I got the RMA # and then never got anything for the shipping label. I then emailed them back saying where is the shipping label and I would get one word responses or emails saying I would be contacted by someone in customer service.

I never heard back, so I called again, (after three weeks of emails) held forever, then re explained the siutation and someone finally sent me the shipping label. I put the RMA # everywhere on the box like they instructed me and they recieved the item back two days later, early July. I inquired on 7/24 and I asked about the money back, which i got an email stating they would contact me in 24 hours or so. I never heard back. I emailed them back on 7/29 saying this is ridiculous to be two months into this, and it almost seems personal, which this time I got a ticket denied response from the company. I then called again on 8/18 asking about my return. I had hoped over the month period I would have heard something. I explained the situation to Bob and he assured me he would call me back. Never did, now when I call I just get a email us voicemail when I call customer service and the personal # of Bob is always busy, minus one time, which he let the phone ring for a few minutes before picking up the phone and hanging up on me with no answer. When I called back, it went to a busy signal. I have also emailed there customer service page on the home screen again today with no answer. They have already cost me more  money than what I spent in missed work time. At this point, I want my refund or credit more on principality than anything else. At this point its costing me to keep trying to not get robbed by these crooks.