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Report: #1109692

Complaint Review: Phoenix Labs Inc - Sparks Nevada

  • Submitted:
  • Updated:
  • Reported By: Linda — Los Angeles California
  • Author Not Confirmed What's this?
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  • Phoenix Labs Inc 1285 Baring Blvd 297 Sparks, Nevada USA

Phoenix Labs Inc Equinox, Sheridan Labs, RVTL, Phoenix Labs Ignored request to return product and cancel, continued to charge credit card and deliver new product Sparks Nevada

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In November 2013, I ordered skin care products from a company called Equinox DNA online.  The product arrived about a week later. It did not have any information inside about how to contact them to cancel. I researched online and found a website, called the number on the site several times, with no response and no ability to leave a message.

I finally found an email address for customer service and emailed them with all pertinent information, asking them to cancel.  No response.

Finally I contacted the credit card company to dispute the charges.

Last week two more boxes came from the company!  I went online and this time, had several frustrating calls with customer service people.  They told me my account was in their "concern" department, that not only could I not return the product, but that my card was charged again - now totalling over $200.

In response to my requests, they said that there was nothign else that coudl be done, there was no one else to talk to, and that my email had been sent to the wrong address, even though it was on the website - there were actually three different websites, and I had not sent to the right one.  All three sites advertise the same product, with the same physical address, but with three different email addresses and phone numbers.  This is obviously shows intent to confuse customers and impede their ability to communicate with the company.

This report was posted on Ripoff Report on 12/24/2013 01:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/phoenix-labs-inc/sparks-nevada-89434/phoenix-labs-inc-equinox-sheridan-labs-rvtl-phoenix-labs-ignored-request-to-return-prod-1109692. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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