Pool Liner Specialists Swiming Pool Services Warranty Issue Darien, Connecticut

I purchased a Liner from the company on 5/04, under the contract that states that if there is a MFG warranty issues with the liner that Pool Liner Specialist will replace the liner for free for up to 20yrs.

A floor seam opened up and has been determined by the MFG to be at fault. The liner company won't return my calls or come out to look at the problem. They have asked me to fax the contract and email pictures of the problem(REALLY). I believe once they have seen the problem from the pics they have not returned my calls.
I have had to call another local company to look at the problem and address the issues I have, they have confirmed it is a warranty issue and have been dealing with this problem with the MFG and will have to do the install.

BEWARE of the Pool Liner Specialists, once they get your money thay won't deal with any issues that might arise.