Complaint Review: PremiereTrade Forex LLC - Altamonte Springs Florida
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- Author Confirmed
- PremiereTrade Forex LLC 220 East Central Parkway Suite 1020 Altamonte Springs, Florida U.S.A.
- Phone: 800-677-5953
- Web:
- Category: Computer Software
PremiereTrade Forex Do NOT buy Premieretrade AI, company does not honor valid refunds Altamonte Springs Florida
*UPDATE Employee: Refund not applicable
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I bought the PremiereTrade AI software in order to test it out for Forex trading, because they offered a 15 day free trial. (although you have to buy it and request refund before the time expires) After attending their 8 hour training class in Seattle, I went home and called them in order to cancel and get a refund.
The software is relatively easy to use, but it is slooow, even running on a good system with plenty of ram and fast internet connection. Also, I had no luck with the video, radio broadcasts or the dvd tutorial. Even had some tech guy from the company try to fix it but he too failed.
Wow, what a runaround trying to find someone that could help me with my refund! Finally talked with who I assume was a senior customer support manager who made it very clear that I would not be receiving any refund. According to him, because I had not returned the software at the training class. Of course no-one told me that I had to return it AT the training class, only the day OF. Also, it's funny that their software did not arrive in the mail until the day of training so there would have been no way for me to return it during class anyway. Also, when I first called to cancel, the person made a point of time/datestamping my call and sending an email to a dept. to notify them of the cancellation. Of course, who knows if this person actually did it or not.
I'm now in the process of filing complaints with BBB, FTC, Credit Card company, and here in order to get the word out on this company and their selling practices. Hopefully people will get wise and not do business with them.
Daniel
Issaquah, Washington
U.S.A.
This report was posted on Ripoff Report on 02/28/2006 12:11 AM and is a permanent record located here: https://www.ripoffreport.com/reports/premieretrade-forex-llc/altamonte-springs-florida-32701/premieretrade-forex-do-not-buy-premieretrade-ai-company-does-not-honor-valid-refunds-alta-178490. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Refund not applicable
AUTHOR: Michael - (U.S.A.)
SUBMITTED: Wednesday, April 11, 2007
I would like to respond and clarify this situation. When we sell our software we offer a refund period of 15 days or the end of the one day training class whichever comes first. We do not offer a free trial, which is the reason this customer paid for the product.
Our refund period is in our presentation and it is clearly stated in the contract that this customer signed, we don't hide anything from our customers. What concerns me most about this post is that this customer when speaking to us let us know that he could not actually afford to buy this product and he only bought it in order to try it out and then return it by the end of the warranty period.
This is the equivalent of buying the big screen TV that you can't afford so that you can watch the Superbowl and then taking it back before you're return period expires. In this case he waited too long and his return period expired, which is why we did not authorize a refund for his purchase. We did offer all the training and support that this customer might need to make him successful in his trading, but he refused to accept our offer of training.
PremiereTrade is a Training and Education company, and we at PremiereTrade pride ourselves on offering the highest level of training anywhere in the industry. Our software which is a tool for achieving trading success is incredibly fast with live streaming data that updates by the second.
We attempted to help him correct his issues running the software but he had already figured it out and fixed his problem. This customer did file complaints against us asking for a refund, and all of institutions that he filed with sided with us in this matter. I would like to add that our offer of training for this customer to become successful still stands.
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