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Report: #1005127

Complaint Review: Proactiv Solutions - Des Moines Iowa

  • Submitted:
  • Updated:
  • Reported By: Martin & Joann — Loveland Colorado United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Proactiv Solutions W137N6915 Manor Hills Blvd, Menomonee Falls, Wisconsin Des Moines, Iowa United States of America

Proactiv Solutions When ordering their product I was not given a clear and concise disclosure of the shipping schedule and especially COST. $300 for a facial wash? Puleez! And holding my CC hostage, then threatening collections Des Moines, Iowa

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I placed my order over the phone with a fast talking, confusing individual with an accent. It seems  clear and concise information regarding their product, shipping, policies, terms and especially COST is not a customer service requirement. 

What I got out of the ordering scenerio was that I was to receive a 30 day supply and be billed as such. It was to be on-going for three months. Welcome to cancel at anytime within 30 days.
 
Instead what I got was a 90-day supply and billing of over $100 per month until the balance of $300 was paid off.  $300 for a face wash???

I was told I could cancel if I returned any of the un-used product. (They sent me one shipment.....I opened it and used it!!!)

Now they are holding my CC hostage, threatening collections for holding payment thru my bank.

What a scam.

This report was posted on Ripoff Report on 01/28/2013 07:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/proactiv-solutions/des-moines-iowa-50336/proactiv-solutions-when-ordering-their-product-i-was-not-given-a-clear-and-concise-disclo-1005127. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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