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Report: #1233436

Complaint Review: Pump Warehouse /Joe - Bensalem Pennsylvania

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  • Reported By: Mark G. — Allen Texas USA
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  • Pump Warehouse /Joe 3325 Street Road, Suite 100 Bensalem, Pennsylvania USA

Pump Warehouse /Joe False Advertising on Warranty Bensalem Pennsylvania

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I purchased a septic aerator from Pump Warehouse for $359 with free shipping in 2013 where it was originally advertised having a 5 year warranty.  The unit failed after 2 years (exactly) and when I called the Pump Warehouse back to inquire about the process of getting a replacement, I was informed that it was a "pro-rated" warranty and the cost of a replacement unit was $300.00 plus shipping.  Although it was clearly false advertising not listing "Pro-Rated", if we did assume it was pro rated, the cost at 20% per year would be $215.00 and given that their product failed, it would seem fair that they would ship to me.  I called their distributor and they are sending me a brand new motor  for $175 and have been very helpful through the process.  Clearly I wouild not do business with the Pump Warehouse again given their poor customer service and it turns out you can buy the Septic/Motor products directly from their supplier at a lower price- Here is the direct supplier website- they will treat you very nice.

 (((REDACTED)))

 

Thank You,

Mark

This report was posted on Ripoff Report on 06/04/2015 07:41 AM and is a permanent record located here: https://www.ripoffreport.com/reports/pump-warehouse-joe/bensalem-pennsylvania-19020/pump-warehouse-joe-false-advertising-on-warranty-bensalem-pennsylvania-1233436. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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