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Report: #1191211

Complaint Review: Puppy Barn - American Fork Utah

  • Submitted:
  • Updated:
  • Reported By: Lindsay Ford — Lindon Utah
  • Author Not Confirmed What's this?
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  • Puppy Barn 364 e State Street American Fork, Utah USA

Puppy Barn Puppy Barn refuses to address concerns over health of puppies American Fork Utah

*Consumer Suggestion: Provide Full Information on Breed

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The Puppy Barn recently opened up in American Fork Utah. There has been some concern over the health of the puppies by some shoppers visiting the store. The practice of using puppy mills to sell puppies is prevalent among pet stores and a few people in the community are concerned and asked where the puppies are from. 

Their customer relations or marketing team is terrible at addressing any questions in regards to the health of the puppies or where they are from. They recently posted black Labrador puppies for sale at $375. Normally Labrador puppies, especially black Labradors are given away for free or sold at very cheap prices due to the over population of them in pounds and shelters. After I commented on the post asking why they would sell black labs for that price, they deleted my comment and blocked me from messaging them directly or commenting on any posts within minutes of the posting. 

There have been many complaints from people in the community saying their comments have been deleted and have been blocked from messaging them via Facebook after asking any question that could make them look bad. No foul language, rude comments, or harassment was included in any of the comments.

If they had responsible business practices and nothing to hide, why would they be so adamant about deleting any kind of question directed towards their practices? 

This report was posted on Ripoff Report on 11/24/2014 07:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/puppy-barn/american-fork-utah-84003/puppy-barn-puppy-barn-refuses-to-address-concerns-over-health-of-puppies-american-fork-1191211. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

Provide Full Information on Breed

AUTHOR: mothy - ()

POSTED: Friday, January 02, 2015

I actually bought one of the black lab puppies in question. The reason they were being sold is because they were a cross between a Black Labrador and Chesapeake Bay Retriever. It was only 1/4 Chesapeake Bay Retriever, which makes it more valuable. As to why your comment was deleted, it could partly be that you were misleading, just like in your report here. I paid $350 for the puppy, and its up for debate whether it was worth it, but I was looking for a Chesapeake or Chesapeake mix and I am very happy with the puppy.

 

In the future, perhaps do some basic research on the puppy in question, and don't expect them to give exhaustive information on sites like Facebook that don't serve as their primary source of advertising.

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