Complaint Review: RedBox - Internet
- RedBox Internet United States of America
- Phone:
- Web: redbox.com
- Category: Video Stores
RedBox TOS are not CLEAR regarding billing Internet
*Author of original report: For the obviously clueless:
*Consumer Comment: What stupid excuse do they give when you return late?
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
Unfortunately, my experience with Redbox has been one bad decision after another. Their Terms of Service does not go into detail regarding their billing, and is only available at the kiosk itself. Knowing this, they expect customers to not understand that after 20 days, they bill for a movie that you can no longer turn in after 30 days. Not only that, but they would rather bundle up bills for separate items such as movies and games, in order to get the most out of the bill, (and not because you can't charge a card more than once - that's a lame excuse because people can certainly use the same card to rent as much as possible in any given month). TWICE, I have been told that I didn't turn either a game or a movie in on time and have been charged for it. I turned in a game a few months ago that never seemed to show up and I was charged 60 dollars for it. Then I turned in a game and a movie together, thinking it was before the 30 days, and was charged full price for the movie. After discussing it with two unhelpful employees; I was unable to find satisfaction. This is the LAST time I will EVER use their service. Be mindful of what you agree to - they will use any reason to bill for as much as possible, no matter what kind of stupid excuse they give.
This report was posted on Ripoff Report on 12/21/2012 12:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/redbox/internet/redbox-tos-are-not-clear-regarding-billing-internet-985487. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#2 Author of original report
For the obviously clueless:
AUTHOR: Bitterlee - (U.S.A.)
SUBMITTED: Friday, December 21, 2012
I'd like to clarify that I did NOT turn in any of the items LATE. ONCE AGAIN: I did NOT turn any of the items LATE. They were returned within the appropriate time period per TOS of RedBox. However, RedBox still insisted on charging me for items as if they were late and refused to change anything.
#1 Consumer Comment
What stupid excuse do they give when you return late?
AUTHOR: Ken - (USA)
SUBMITTED: Friday, December 21, 2012
Yeah, what kind of stupid excuse is there for charging you when you're late?
They should be put out of business. (sarcasm)
Advertisers above have met our
strict standards for business conduct.