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Report: #1168870

Complaint Review: Reven Media - costa mesa Select State/Province

  • Submitted:
  • Updated:
  • Reported By: Paul — Las Vegas Nevada
  • Author Not Confirmed What's this?
  • Why?
  • Reven Media 3100 bristol street #323 costa mesa, Select State/Province USA

Reven Media Tom Martindale, Justin Bray, Reven Media, Tom Martindale, and Justin Bray are the biggest scammers in the business!!! costa mesa California

*UPDATE Employee: Customer Support Response & Update

*REBUTTAL Owner of company: Hoax Report? Please provide Backup- Thanks

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I wish I did some research before I worked with Reven Media. Let me start by saying I have been in the business for years. I have an amazing sales team. I was called by some woman from Reven, over and over again. She called 2 times a day. Finally I said ok lets hear what you have. She passed me over to Tom Martindale, who is such a smooth talker. He promised me exclusive leads and a refund if they werent exclusive. I bought a small batch, just $2000 worth. They seemed good. Nice connection % and did a bunch of sales off of them. It is almsot like he has a call center of people who answer the calls and give fake info. It takes a little while to figure that out. We put deals together and mailed out packages. I felt all was great. So I bought $5000 worth. And those were not exclusive. They were not only not exclusive, but the people had no idea why we were calling.  And they said that lots of different people were calling them also. So I guess once they get a good order out of you, they give you the same list they give everyone else. 

I dont know how they stay in business. I got screwed out of a total of $7000. I kept calling to get this refund and promise after promise, but it never came. I finally got Justin Bray on the phone and he basically told me to screw off. I got one girl on the phone who felt bad for me and told me that they screw everyone and how bad she felt.

They only deal in bank transfer so I couldnt get my money back.

This report was posted on Ripoff Report on 08/10/2014 05:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/reven-media/costa-mesa-select-stateprovince-92626/reven-media-tom-martindale-justin-bray-reven-media-tom-martindale-and-justin-bray-ar-1168870. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
1Employee/Owner

#2 UPDATE Employee

Customer Support Response & Update

AUTHOR: Customer Support - ()

POSTED: Monday, September 29, 2014

We have given the poster of this original report plenty of time to respond & send us the requested documentation to back this claim so that we may issue a refund if a legitmate mistake was made on our end. Unfortuneatley we have not recieved anything from a so called client named "Paul" in Las Vegas. In adition, we have scoured our internal accounting system and were also unsuccessful locating any orders relevent to this above claim.

We will consider this matter closed for now however our owner has asked us to extend the refund offer beyond this case closer reponse and wanted to remind anyone reading that we are dedicated to providing the best customer experience possible when working with our firm.

Paul, (if you really exist), you may contact customer service anytime by visting our website and clicking on the "customer support" tab at the top right of the page. There are multiple agents standing by that can help you get this resolved

Thank You

Customer Support Team

 

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#1 REBUTTAL Owner of company

Hoax Report? Please provide Backup- Thanks

AUTHOR: Reven Media Owner - ()

POSTED: Monday, August 11, 2014

Dear Paul,

We apologize for your bad experience you have received.

We will immediatly issue you a refund if what you are stating in this report is true & accurate.

Our firm is a multi-million dollar digital ad agency. I can assure you that the last thing we are looking to do is take a few thousands dollars from someone illegitimately. I really hope this report is not one of our competitors malicously making false claims. There is another report on this same site about us from an individual in Las vegas that posted a hoax report & extorted us for money & is now facing serious consequences. We do not take these matters lightly.

We were unsuccessful in finding an order for the amounts listed in this report, or an order from a "Paul" in Las Vegas. We deal with thousands of clients on a monthly basis & we will be the first to admit it, not everyone is going to walk away happy every time. I can however promise you that if we made a mistake, we have no problem owning up to it, & making things right. We hang our hat on referral business, and references all day and anyone reading this report is more than welcome to ask for the same if considering our firm as a new partner.

A Couple Notes:

-We accept all forms of payment. More than 90% of our customer base, pays us by credit card. Not sure where you got the impression we only take bank transfers? Your statement is inaccurate.

-We need to find out why your first order was so great with us like you mentioned in the post, and why your second order was not. Can you please send us copies of both orders, or IO#’s will work.

-There are many inaccurate details about our internal infrastructure outlined in this report. We do not have
call centers making calls?   We don’t have any women calling customers 2 times a day? If we did, they would
sell to you directly & not send you over to other account reps.  Are you sure that you don’t have us confused
with another company? These statements are also inaccurate.

 

PLEASE SEND ALL BACKUP DOCUMENTATION TO THE OWNER DIRECTLY SO WE CAN RESEARCH & ISSUE A REFUND IF JUSTIFIED. THANKS

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