Rock Auto .com Quality control is done by us, the customer.Fine if you're a hobbyest with spare cars. Madison Wisconsin Internet

I recieved a broken fiberglass part in an undamaged plastic bag, flopping around inside of a cardboard box. The box was undamaged. This packaging does not meet their own requirements for return shipping.

Though we were at home at the time of delivery, we were unable to get from the kitchen to the front door(15')before the Fedex truck was driving away. Contacted Fedex. They said that they were "unable to get a signature". That they could not help me with damaged parts as Fedex has a " buy out" aggreement with rockauto.???

Rockauto requires you to open the package while the delivery driver is watching. Then report the damage , not to Fedex but to rockauto. Returns not in the original manufacturers packaging,and another outside box would not be considered for refund or replacement. A phone call to their customer service line confirmed the fine print on the website. No refunds without signature.

On their website there is an application for partial credit if you can fix the part self. After filling out the application , the A/I at rockauto decided  that my repair was too costly. I asked them to credit me for $66.00 for the repair of a $59.00 part. The shipping cost was $34 each way. Something wrong with the computer over there. Seems like $136 in shipping outweighs the $66 repair bill. 

I asked to be paid for 1 small fiberglass repair kit and 1 half hour labor @$66 per hour. Somehow just doesen't add up. Must be the new math. 

After complaining on another site I recieved an Email from rockauto giving me permission to send the part back and they would pay the shipping and replace the part. IF upon inspection they decided it was in fact thier fault . Seems like the fox is in charge of the henhouse. By the way, the customers car is still sitting there waiting.

pictures available.       Rick , Bryan Texas