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Report: #726198

Complaint Review: Royalty white - Internet

  • Submitted:
  • Updated:
  • Reported By: cindy — louisville Kentucky United States of America
  • Author Not Confirmed What's this?
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  • Royalty white 1200 US Highway 22 E, Suite 2000 Internet United States of America

Royalty white dynamic body improvment, Misleading, thieves, Internet

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Called to order Probrite Smile and Royalty White.  Free 14 day trial and only pay shipping fees.  No information about returns or phone numbers/email addresses included with product.  

Ordered on April 16.  Delivered on April 25th.   9 days to deliver.  Had product for 8 days then was charged $78 for one product and $99 for the other.  Never opened product and called the phone number on internet. 

They said that the 14 day trial starts the day you purchase, not when delivered.  I argued the case.  No help!  Looked at terms and conditions again.  The first paragraph talks about having a 14 day trial but nothing about it starting from the order date.  Towards the bottom of the terms and condition page it states the same thing.  Somewhere in the middle it does state from the order date but not that you have to call before then, just that they would charge by then.

The ad is very deceptive and misleading.  There is absolutely no support at the customer service line.  I have found that this company goes by several different names:  ProBrite Smile, Royalty White, Dynamic Body Improvement, Lucky Brite and Vitality Smile.

BEWARE!!!

This report was posted on Ripoff Report on 05/05/2011 05:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/royalty-white/internet/royalty-white-dynamic-body-improvment-misleading-thieves-internet-726198. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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