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Report: #1249970

Complaint Review: Sails Marine - Monroe Connecticut

  • Submitted:
  • Updated:
  • Reported By: Joe — Amelia Island Florida USA
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  • Sails Marine 105 Hillside Lane Monroe, Connecticut USA

Sails Marine Bait and Switch after purchase Monroe Connecticut

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I purchased a marine air conditioning unit from the online site and was invoiced for the item and shipping. The shipping I agreed to and was invoiced for was $35. It is a reasonable shipping cost as the item weighs about 85lbs. Sails Marine contacts me the next day and asks for $160 for shipping. This is after I have received a copy of my invoice with the total including the $35 shipping fee. I had a quote done by UPS and they quoted $97.00 for shipping and this is with no discounts or having an account. I complained and suddenly the price is $140.00 for shipping as it has to go through their "Trucking company". I'm not sure why it has to go through a company that I've never heard of at a higher rate? There were multiple providers for that AC unit but the Manufacturer has raised the price and I can no longer get a unit at a competitive price. I have tried to be accommodating and have the item shipped to my office which will save them money but believe they should honor their agreement as I have honored mine. If they have made a mistake in their shipping quote then I should not have to pay for their mistakes. So they don't make as much on the deal as they had hoped. That is a learning opportunity for the company. 

This report was posted on Ripoff Report on 08/21/2015 07:33 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sails-marine/monroe-connecticut/sails-marine-bait-and-switch-after-purchase-monroe-connecticut-1249970. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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