Salesboom Incorporated Salesboom.com False Advertising, Halifax, Nova Scotia Canada

Our firm recently received its first collection notice from a firm hired by Salesboom claiming that we owed money on a broken contract.  A contract broken by Salesboom for non-delivery of services advertised.

BUYER BEWARE!!  We should have done more research.

http://www.bbb.org/maritime-provinces/business-reviews/advertising-marketing-agencies/salesboom-in-halifax-ns-19761

We paid for 6 months of service that never met the standard that they advertised.  According to this webpage http://www.salesboom.com/support/crm_service_level_agreement.html they state Salesboom has a system uptime guarantee of 99.8%. 

This is not true and we have logs to prove it.  We lost dozens of hours worth of data entry time due to their service constantly going down.  They promised over and over that scheduled maintenance would remedy the issues.  The problems were never resolved.

Here is the main issue specifically... you can take the 30 days free and see for yourself.  While you are on a call, you will be entering very important notes.  When you go to save, you will be kicked out to the log in screen and all of your data will be lost.  Then you will not be able to log back in for "who knows how long", sometimes seconds but sometimes not for hours.  So now your sales staff sits around wasting company money waiting for Salesboom to come back to life.  I can not adequately express my anger and frustration with this service.

DO NOT GIVE THEM A CREDIT CARD NUMBER OR ANY POST DATED CHECKS.  If they believed in their own service and knew that customers would be satisfied they would not engage in such practices.