Complaint Review: Secret Serum - Nationwide
- Secret Serum Nationwide USA
- Phone: 800 474-8947
- Web: Secretserums.com
- Category: Beauty Salons
Secret Serum Brentwood Beauty Cream Trial size bait & switch.. Monthly fee! Lewiston, Maine Internet
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This scam started from a facebook page. I believed I was trying a "Trial size" container in which I would be charged $5.95. I place my information and when I clicked order another so called opportunity popped up to enhance the first products results with an additional product that was also a "trial size", for an additional shipping charge which I agreed to. The products arrived about 1 week later and were 1fl oz in size. And came with no other paperwork other than the orderform.. There was no mention of how to cancel or that this was the "full size" product or anything else. Certainly no paperwork stating that this was a reoccurring monthly subscription or that the charge to my credit card would be some $170 each month.. When I recieved my monthly Card statement and did my usual reconciliation I noticed the two charges one for $87.11 and another for $85. I immediately called the number given, and was told that I had agreed to pay this for the full sized products and that all information had been disclosed in the Terms & Agreement section of the transaction. I told them that that was not true or I would not have ordered such an expensive product sight unseen. Since the products have not been opened I requested a return authorization to which the reply was that there was no return policy and once the mailing packaging is opened the product is unreturnable. I have requested a full refund of the amount charged on my card. I also told them I would not accept any further "samples" and that I would file complaints with any and all facilities possible. This is the first of such filings.
This report was posted on Ripoff Report on 12/26/2016 10:08 AM and is a permanent record located here: https://www.ripoffreport.com/reports/secret-serum/nationwide/secret-serum-brentwood-beauty-cream-trial-size-bait-amp-switch-monthly-fee-lewiston-1345683. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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