Sellers Playbook Inc Misguided, False seminar advertising, No customer complaint service, Accepted in with small chance of success without support when failure occurred. Minneapolis Minnesota

I purchased the Seller's Playbook (SP) for $9,000 while at the 3-day training seminar which cost $1,000 to go to. In May 1st, 2017. I was verbally promised SP would purchase my first product for me with guidance through product research, and that THEY would find other sellers to pitch in to MOQ's with and that SP would ALSO pitch into MOQ's. None of this happened, in fact the same coach that offered and signed my SP contract with me then turned around and said "we actually do not provide those services". The SP rep knew I had a maximum credit line of $12,000 (all applied credit cards, I was denied any further credit cards due to credit limits). Now the list of suppliers promised was actually a list of websites to companies which sold different products and most happen to have "wholesale pricing" for "bulk customer accounts". Some of these supplier websites were better than others.

NOTHING on these websites was guided or even supported by SP, in fact I called 10 of the companies I found and NONE of them understood the name "Sellers Playbook". There were only a few companies with direct phone numbers to call and set up wholesale accounts with and the rep who answered knew SP and had an account with them. One was "Reach For The Sales" (RFTS). I was told by the RFTS rep that my account was not bound to SP in any way, and that he would love to continue earning my business. I traded ONCE with RFTS for bluetooth wireless speakers.

I sent the speakers to Amazon and a few weeks later my product was removed from another seller because I did not have rights to the product. SP never helped with this. I continued my journey with finding a supplier not "supplied" by SP. SP coaches ALL CONFIRMED the supplier I was in contact with and APPROVED the Fidget Spinner product I was about to purchase and even RECCOMMENDED me to buy these fidget spinners and send them to Amazon. My listings were denied by Amazon and the product became banned. At this point I was completely out of money, I had spent all $12,000 in credit ($3,000 on product, $9,000 on SP, and even $400 from my personal bank acct).

I then contacted my personal coach (the rep who signed my contract with me) asking for a refund. After weeks of barely any responses and no answers I finally contacted LegalShield (legal advice service) to ask what I could do about a refund from SP since NOBODY I had contact with was reponding to me or could give any answer. LegalShield then sent out a letter to SP requesting a partial refund of $8,000. SP legal department denied the refund. MY final attempt to get ahold of my personal SP rep finally worked as she told me that since I contacted a legal entity (LegalShield) that she could not talk to me.

This is not good customer service so far, nor does SP have a customer service or solution number or center. Ever since I have had no refund, I found out the speaker at the 3-day event is a hired sales speaker from Salt Lake City, Utah. He above all else lied the most about "promised services". I have tried continuously contacting SP in different ways to ask about a sort of refund or at least some customer service help, and nothing has been received. A Mrs Nagy (ommitting first name for now for security purpose) is the only person who submitted my request inside SP and her (assumed) husband mr Nagy (another salesman) also tried escalating this. I just dont see how a company who structures very HIGH PRESSURE sales to get you to buy $35,000 worth of their "coaching and success program", which they will lower that price according to your financial situation ($9,000 in my case, and even $3,000 in some of my friends cases), how this kind of company can even try and be considered HONEST is beyond me.

I am EXTREMELY UNHAPPY with this company and what they try and provide. They do NOT offer customer service. After learning the names of these exact speakers are also in a real estate "coaching service" which was being sold last year and that many of these people are salesmen from Salt Lake City, Utah. I just cant trust them. I still to this day wish to escalate for a rightful refund for SP's failed services and failed honesty. IF someone had $50,000+ or were very established Amazon sellers then I could understand how SP could help (because they do have a real warehouse). But the fact that they give extremely little chance of success ($3,000 limit for products when almost all MOQ's are $7,000+, generally around $15,000.) to people such as myself, just as long as you sign the contract and give them money.

Concise Summary: SP rep had me sign contract for $9,000 knowing of my very small chance of success with $3,000 in credit to use on product (MOQ's generally $15,000) and made promises which were never kept. Salesman from Salt Lake City also lied about services provided at the 3-day seminar (which cost $1,000 to attend). Suppliers provided are only website links, some website owners are not familiar with SP. Only a few contactable suppliers who understand who SP is and sell products generally with low profit margins even at "discounted wholesale prices". I used my $3,000 in credit plus $400 from personal bank acct to purchase many product ALL APPROVED by SP coaches . All the products failed and all money spent with no refund. Refund attempted in many ways including through legal advice, no refund given. No customer service received from SP, no escalation from SP. Unreliable, uncreditable company with FALSE promises.