shark euro pro llc 15820 euclid ave chino ca 91708 SHARK TV ORDER-FLOOR AND CARPET CLEANER chino California

I  purchased a Shark floor and carpet cleaner from tv commercial.  I am not able to get out much and I owned a shark navigator vacuum, which works very well.   This shark floor and carpet cleaner is useless!  It is not even a good Toy.  After using it one time to clean an 8'x 10' area rug,  i realixed it was no good.  i called Shark and told them that I wanted to send it back.  A customer service woman told me that I was not using it appropriately.  She explained her side of why I should keep it!   I felt that she was trying to strong arm me into keepinf it and I told her very harshly that I wanted to send it back.  She hung up on me and I called back.  i got a man who wanted to send me a ticket that I would have to print off my computer.  Since I do not have a printer,  he then suggested that I go to the library to print it!  I am handicapped and don't go anyplace much.  I told him that I was not willing to do that.  So he said take it to UPS and they would call Shark to get a resend ticket.   My son took me to UPS  and they sent it back to Shark and giving me a tracking number.  That was on October 21 2013.  I tracked the return on October 25 2013 where Shark received it.  I have continnualy called customer service about my refund of $49.99.   I have spoken to Steve, Michael, Amanda, and Kyle on 10-30-2013 .  He said that he would esclate my request. and it should be any day now.  Today is 10-31-2013 and no refund.  I am afraid that SHARK is  going to keep my money tied up forever, like some of these other Ripped Off people.  i will call them again today and every day until they get me my money.  I want to be very clear (It is Shark company that I am complaining about)  They need to be held responsible and not just Euro Pro Operating LLC.  I have learned a valuable lesson and I will never buy anything off tv advertisement or internet or catalog orders where they have acess to my credit card information.  I truly am elderly and handicapped and it looked good on tv.  The Shark floor and carpet cleaner should be taken off the market.   hat they don't tell you is they expect it to be used 2 times a month on carpet and it has to dry before you can vacuum it.  My area rug is kind of a shag and white and it didn't do a darn thing to clean it.  All it did was wet the carpet for more thana day!  I honstely believe this product made the carpet worse.  That carpet gets very little use and I had to buy a leaf rake to fluff up the matted down area rug by using the Shark Navigater Vacuum which didn't work either.  It would get stuck and a red light woul come on which means stop vacuuming. ( Personally I will never buy another  Shark product  again}  Sounds like all of their products are faulty afte reading other complaints.   Just need them to refund my money like they claim they will.