Sherman Oaks Exclusive Auto Sherman Oaks Exclusive Jaguar Fraudulent Repair Service and Scam to Purchase Your Vehicle Cheap Sherman Oaks California

Below is a letter sent to Mr. Mitchell.  Shortly after he filed a small claims action against our company and the outcome of that court action was that the Judge ruled in favor of Sherman Oaks Exclusive.  We did whatever we could to please Mr. Mitchell including store his vehicle for over 30 days.  He did not want to spend money on fixing his vehicle so he decided to pick it up.

Dear Mr. Eric Mitchell,

I have received your letter and I am sorry to hear that you are less than satisfied with our services.  I have reviewed the concerns you have raised regarding the charges.  The charges were all authorized by you personally by phone and we performed the work as described.  The dent in the hood was there and I noted it along with other body damage around the vehicle when it arrived at our facility.  Along with the body damage, the battery was dead when we received the car and the seat valence was hanging as well.  I am not sure why or how the damage happened but you did mention that the vehicle was at another facility before you towed it to our facility so you may want to contact them or the towing company who delivered the vehicle, nevertheless, I noted the damage when the vehicle arrived via tow truck.  Your vehicle was washed after the work was completed.  Unfortunately it took you a while to pick it up, therefore the vehicle became dusty.  You showed up to pick up the car without notice and that is why it was not rewashed.  I offered you a complimentary car wash at your convenience.  You were well informed that you needed a battery before you picked up the car and you declined to replace the battery stating that you were going to return the existing battery to the facility you originally purchased it from because it had a warranty.  Regarding the alternator, it was not part of the services we performed and the concern was never raised.  The key and the air suspension were operating as designed when you left our facility.  The balance of a work order is due upon completion of work.  We were more than generous in storing your vehicle until you returned from your travels without storage fees.  You picked up the vehicle and paid your balance before a lien notice was sent out and filed.  

If there are any questions regarding this matter, our company is available to explain the actual facts as to the circumstances.