SHOOTING CHRONY INC. Would not repair or return defective merchandise after receiving payment Amherst, New York

I purchased a master chrony, blue, Beta Model some time back.  In August I was trying to get it to read my arrow speed.  I gave it the benefit of the doubt and tried every combination of the time of day, weather, sun or no sun, shade, indoors or out until I gave up.  It went from working occasionally that once year when Id try to now always give nonsense error codes.  It was out of the written warranty period even though it appeared to be in like new condition due to lack of use. 

I contacted the technical department and they said to send it in to New York for repairs.  That was over two months ago that I sent it in.  They called me back to say that they received it and would need a credit card number to charge $30 for calibration and shipping.  A week later they called me back to say my card had been declined, so I checked with my card company to see what the problem was.  Upon further investigation I found out that they were trying to charge a higher amount through than what they quoted originally, plus I was getting dinged by fees from them charging it from out of the country in Canadian funds.  So I called back to my contact on Shooting Chrony because I surprised by this development.  I expressed my concern that this was the first I had heard that it was to be charged in Canadian funds, and I told them I wanted the net charged to me to be exactly what was quoted originally.  It was just the principle of the matter that they were going to end up charging an extra seven bucks.  Also they could not verify if my chrony had been repaired or guarantee it was fixed.  So we were in a stalemate because I told them that I only authorized them to charge my card for what they quoted, and I would not pay all the extra fees and the currency conversion.  I shipped the item to a USA address, and did not feel like it was my responsibility to cover hidden fees.  A few days  later they sent me another option to pay via US Money order.  I did not have a convenient way to go buy a money order so I sent in check 6 weeks ago with a clear note saying to ship my chrony back when they were assured it was repaired.  They cashed the check over three weeks ago. 

I have not heard anything from them since they relented to accepting a payment other than the higher amount on the credit card.  So now I am out the $33.95 that they took on my check plus I have no chrony.  I dread having to try to contact them again because their customer service department was one of the most rude and nasty I have ever encountered.  I was completely civilized, but they must have frequently encountered these same problems over and over because they would not respect me as a customer or offer reasonable solutions.  I just wanted my chrony repaired in a sensible amount of time at the price they quoted, and so far they have done none of this.  I pity anybody else who must deal with Shooting Chronys customer service department.